Customer Service Representative - Ecommerce Department

Aeroflow Career•Birmingham, AL

2d•Onsite

About The Position

Aeroflow believes in career building. That’s why we promote from within and reward individuals who have invested their time and talent with us. Whether you are looking for a place from which to launch your career - or a stable, ethical company in which to advance, you will not find an organization better equipped to help you meet your professional goals than Aeroflow Health. The Opportunity Aeroflow Sleep is growing rapidly, and we are on the lookout for a goal-oriented, highly motivated addition to our Customer Service team. Joining this team would mean becoming a valued part of an innovative company committed to making a lasting impact on the industry and our community. Your Primary Responsibilities The primary objective of an Aeroflow Sleep E-Commerce Customer Service Representative would be to provide best-in-class customer service, while helping to guide CPAP users through the process of both understanding and ordering supplies needed for sleep therapy. Some of the primary responsibilities include (but not limited to): Providing compassionate and empathetic care to CPAP users through phone, chat, and email support. Serving as a liaison between medical offices, testing facilities, and other CPAP dealers to obtain required documentation Effectively and accurately communicating information that customers need to place correct and appropriate orders Respectfully contributing to a positive team culture and environment Providing basic supply/equipment troubleshooting assistance to ensure each customer has the best possible chance at successful therapy Partnering with other teams, within Aeroflow Sleep, to achieve a cohesive team atmosphere and better service for our customers Meeting team and individual KPI and performance goals Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an element of job performance Maintain HIPAA/patient confidentiality Regular and reliable attendance as assigned by your schedule Other job duties assigned

Requirements

Excellent customer service skills
Analytical approach to problem-solving
Organization and time management
Compassionate, empathetic, and patient approach to all interactions
Efficient communication
Motivation to meet both individual and team KPI goals
Ability and willingness to contribute to a team environment
Proficient in computer navigation and software applications such as Google Suites or Microsoft Office
High school diploma or GED
1+ year experience in a customer service-related field

Responsibilities

Providing compassionate and empathetic care to CPAP users through phone, chat, and email support.
Serving as a liaison between medical offices, testing facilities, and other CPAP dealers to obtain required documentation
Effectively and accurately communicating information that customers need to place correct and appropriate orders
Respectfully contributing to a positive team culture and environment
Providing basic supply/equipment troubleshooting assistance to ensure each customer has the best possible chance at successful therapy
Partnering with other teams, within Aeroflow Sleep, to achieve a cohesive team atmosphere and better service for our customers
Meeting team and individual KPI and performance goals
Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
Compliance is a condition of employment and is considered an element of job performance
Maintain HIPAA/patient confidentiality
Regular and reliable attendance as assigned by your schedule
Other job duties assigned

Benefits

Competitive Pay
Health Plans with FSA or HSA options
Dental, and Vision Insurance
Optional Life Insurance
401K with Company Match
12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
Additional Parental benefits to include fertility stipends, free diapers, breast pump
Paid Holidays
PTO Accrual from day one
Employee Assistance Programs and SO MUCH MORE!!