Customer Service Representative

AM/PM Door Inc • Los Angeles, CA

17h • $18 - $22 • Onsite

About The Position

The Customer Service Representative (CSR) serves as the first point of contact for our customers and plays a critical role in delivering a positive service experience. This role is responsible for handling inbound calls, booking jobs, coordinating scheduling, and supporting the operations team with day-to-day administrative functions. The ideal candidate is organized, professional, and thrives in a fast-paced environment.

Requirements

• Strong verbal and written communication skills
• Comfortable handling high call volume and multitasking in a busy environment
• Good organizational skills with strong attention to detail
• Basic computer proficiency including email, calendars, and data entry; CRM or scheduling software experience is a plus
• Customer-focused, professional, and dependable
• Reliable with the ability to follow established processes and procedures
• Adaptable in a fast-paced environment with shifting priorities
• Team-oriented with a positive, solution-focused approach

Nice To Haves

• Previous experience in a customer service, call center, office admin, or dispatch/scheduling role preferred
• Background in a service, trades, or construction-related environment is a plus but not required

Responsibilities

• Answer incoming customer calls in a professional and courteous manner
• Respond to customer inquiries via phone and email in a timely fashion
• Provide accurate information on services, scheduling, and basic pricing or estimates as directed
• Book jobs and service appointments accurately in the scheduling system
• Confirm appointment details with customers and internal teams
• Coordinate with technicians and service staff to ensure schedules are accurate and up to date
• Perform general administrative duties related to customer accounts and service orders
• Enter and update customer information and job details accurately in the system
• Manage and organize emails related to jobs, follow-ups, and customer requests
• Conduct follow-up calls and emails as needed (e.g., post-service check-ins, rescheduling, additional work)
• Track open items and ensure timely responses to customer needs
• Escalate customer issues or service concerns to the appropriate manager when needed
• Work closely with service coordinators, technicians, and management to support smooth operations
• Communicate clearly regarding job status, customer expectations, and scheduling changes

Benefits

• Health, Vision, and Dental Insurance PTO, 401(k), etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees