Customer Service Representative, CSR

MMC Group • Arlington, TX

18h • Onsite

About The Position

Our client is a well-established national wholesale distributor headquartered in Arlington, Texas, with more than three decades of experience serving retailers across the country. The organization specializes in seasonal dcor and lifestyle merchandise, delivering curated collections that align with evolving retail trends and consumer demand. With expansive showroom presence in major U.S. markets including Atlanta, Dallas, and Las Vegas, the company introduces hundreds of new coordinated designs each season across Christmas, Fall, Halloween, Spring, Easter, garden, and floral categories. Their continued growth, strong retail partnerships, and expanding product lines have created the need to add Customer Service Representatives to their Arlington-based team. This is an opportunity to join a stable, growth-oriented company that blends creativity, operational excellence, and long-standing industry relationships.

The Customer Service Representative serves as a key point of contact for retail partners, providing professional, responsive, and solution-oriented support. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced wholesale distribution environment.

Requirements

• 2 to 5 years of experience in a customer service or call center environment
• Strong proficiency in Microsoft Excel, Word, and PowerPoint
• Highly organized with exceptional follow-through and attention to detail
• Ability to multitask and manage deadlines in a fast-paced setting
• Strong verbal and written communication skills
• Effective problem-solving and customer resolution capabilities
• Ability to work collaboratively in a team-oriented environment
• High School Diploma or equivalent required

Nice To Haves

• Experience supporting retail or wholesale accounts is highly preferred
• Seasonal dcor, home goods, or related industry exposure is a plus

Responsibilities

• Answer incoming customer calls regarding product inquiries, pricing, ship dates, order status, returns, and damage claims
• Respond to customer inquiries via email and web communication channels
• Process returns, damage claims, and order adjustments accurately and efficiently
• Place customer orders and update order details as needed
• Make outbound calls to follow up on orders, clarify details, or provide updates
• Partner cross-functionally with warehouse, sales, and operations teams to resolve customer concerns
• Maintain accurate and up-to-date customer records within the CRM or customer service database
• Provide order desk support during showroom market events

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED