Remote Customer Service Rep - Training Products

LION

14d • Remote

About The Position

Lion is an award winning, high growth company that manufactures and sells
innovative fire and safety training products to a global customer base. Lion is
devoted to utilizing smart technology to develop life-saving products and has
offices in nine countries.

The Role:

The Customer Service Representative (CSR) supports customers using our digital
and live fire training products. Job specific training will be provided, however
the ideal candidate will have excellent communication and organization skills.
This role is responsible for delivering timely, accurate, and professional
assistance while ensuring a positive customer experience. The CSR serves as the
primary point of contact for product inquiries, technical troubleshooting,
account support, and order related questions.

Our products are used by firefighters, large corporations, and various other
industry professionals involved with fire safety training. We are looking for a
candidate with a positive attitude and excellent customer service skills to
support our customers. Customer satisfaction is our priority!

Requirements

• Previous customer service experience
• Excellent listening, organization & problem-solving skills
• Ensure that all customer problems are resolved in a timely and satisfactory manner
• Works well in a team environment
• High School diploma or equivalent
• Hearing and vision required to be within normal ranges with or without correction.
• Must be able to communicate effectively.
• Displays ambitious, positive attitude.
• Interpersonal skills to build relationships with all levels of the organization.
• Ability to manage multiple priorities, meet deadlines, work proactively and independently in a fast changing environment.
• Strong communication skills (verbal and written).

Nice To Haves

• Salesforce experience preferred
• Oracle experience preferred

Responsibilities

• Answer calls and respond promptly to emails to effectively handle customer inquiries.
• Document customer interactions in our CRM
• Provide technical support to resolve product problems.
• Provide customers with product and service information.
• Performs other duties as assigned or required by the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED