Customer Service Support Rep - Remote

Labcorp • Burlington, NC

5d • $18 - $21 • Remote

About The Position

Labcorp is seeking a Customer Service Support Representative on the Labcorp OnDemand Customer Service Team. Work Hours 7:30am EST – 6:00pm EST 4 days/week with a rotating day off This position will work with external customers and internal personnel to respond to customer inquiries. The Customer Service Support Representative will provide product training and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.

Requirements

• High School Diploma or GED equivalent
• 1 year or more customer service experience
• Skilled in navigating multiple systems concurrently with strong computer competency and typing proficiency of 35 WPM or higher
• Ability to independently identify and take basic troubleshooting steps to resolve technical issues
• Flexible and the ability to manage and adapt to changing priorities quickly
• Strong verbal and written communication skills
• Knowledge of Microsoft Office
• Experience with Laboratory Information Systems
• Well organized and good time management skills in a multi-tasking environment
• Self-motivated; willing and able to learn and apply new processes, programs and information on a regular basis
• Critical thinking skills for analyzing complex information and resolving issues independently
• Ability to take ownership and ensure resolution to completion
• Ability to collaborate effectively within high-performing teams
• Strong capacity for flexibility and responsiveness in managing changing workloads and priorities
• Consistently demonstrates a high level of professionalism in customer interactions, ensuring respectful, courteous, and solution-focused communication

Nice To Haves

• Associates degree
• 1 year or more experience in a contact center or call center
• 1 year or more experience in the healthcare industry
• 1 year or more bilingual English and Spanish

Responsibilities

• Resolve routine customer requests with products or services via inbound, outbound calls, chats, and emails
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Work in multiple databases to research complex issues and questions
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED