Customer Service Representative (Guest Experience Call Center)

Penzone Salons•Dublin, OH

1d•Onsite

About The Position

You're the first welcoming hello from PENZONE Salons + Spas to our guests. You'll work from our Innovation Office to elevate guest experience on a daily basis.

Requirements

Position requires a self-motivated, detail-oriented and organized person.
Candidate must possess superior customer service skills, and excellent verbal and written skills.
Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure.
Candidate must possess basic math skills and have working knowledge of computers.
The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Answering phone calls for all salon locations
Booking, canceling + confirming appointments
Directing guests to appropriate departments when needed
Must be familiar with all salon services in order to answer questions from guests
Filling out paperwork for gift certificates, standing appointments, packages, and bridal parties
Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner.
Performing other duties as assigned