Customer Service / Sales Rep (Tax Coordinator) - On-Site

CNX•Farmington Hills, MI

4d•$28•Onsite

About The Position

We are seeking enthusiastic individuals with proven sales experience for a short-term assignment through 4/16/2026. You'll engage with customers, drive sales, and contribute to an energetic team environment. In this on-site position, you’ll connect with customers through inbound/outbound calls and online channels, delivering exceptional service and expert sales guidance. This role is responsible for delivering exceptional sales guidance and customer service support by addressing routine inquiries and routing expert consultations related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an on-site Customer Service / Sales Rep (Tax Coordinator) position at Concentrix is just the right place for you! As a consultative Customer Service / Sales Rep (Tax Coordinator), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technology, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Requirements

Must have a high school diploma or equivalent
1-2 years of consultative sales experience required (sales through service)
1 year of customer service experience required
Excellent relationship-building and communication abilities
Proficiency in fast-paced multi-tasking, relationship management
Highly motivated by results and recognition
Achieve revenue targets through strategic account management and upselling opportunities
Must reside in the United States and have a valid U.S. address for residence

Nice To Haves

Some tax knowledge is helpful but not required
Luxury, Concierge or "care" experience preferred (travel planner, real estate, social worker, case worker, etc.)

Responsibilities

Actively listen to the customer’s concern and put their goals first
Understand and identify needs quickly and accurately
Deliver personalized consultations to build excitement, clarification, and guidance on tax products and the overall tax preparation process
Guide customers through the entire decision process and ensure successful transitions to tax professionals
Follow up with leads to encourage completion of their tax filing journey
Actively contribute feedback to help improve the Concierge program
Deliver expert customer experiences…with a smile

Benefits

Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay “early,” when you want it
Sales Incentive program
Paid Training
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and Wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more