Customer Service & Scheduling Coordinator

Bill Colwell Investment Inc•Hudson, IA

4h•$3,000

About The Position

Bill Colwell Ford is looking for a Customer Service & Scheduling Coordinator to support our Mobile Service Department. Our Mobile Service Van allows customers to have many routine vehicle services completed at their home or workplace. This role is responsible for coordinating those appointments, communicating with customers, and helping expand the Mobile Service program throughout our community. This position is ideal for someone who enjoys talking with customers, staying organized, and building relationships with local businesses. No automotive experience required — we will train the right person.

Requirements

Previous customer service experience preferred
Comfortable making outbound phone calls and speaking with customers
Strong communication and organizational skills
Positive, team-oriented attitude
Basic computer skills
Valid driver's license and clean driving record

Responsibilities

Make outbound calls to previous customers regarding maintenance, safety recalls, and service opportunities
Schedule service appointments and coordinate the Mobile Service Van technician’s daily route
Answer inbound customer calls and assist with scheduling service appointments
Create repair orders and confirm parts availability prior to appointments
Provide appointment reminders and service updates to customers
Follow up after service to ensure a positive customer experience
Prospect and develop relationships with local businesses and fleet customers, including visiting businesses in the community to introduce our Mobile Service program
Stay up to date on manufacturer recalls, dealership initiatives, and service opportunities
Work closely with service advisors, technicians, business development coordinators, and management to ensure smooth operations and deliver an excellent customer experience.