Service/Scheduling Coordinator

O'Neil's Glass•Fort Wayne, IN

10d

About The Position

Position is designed to be a floater and learn the job duties associated with our CSR team based on line of service. A main function of the position is to effectively communicate with our customers, vendors and shop team while providing excellent customer service. The ability to learn and multi-task in a fast-paced environment is essential.

Requirements

Mathematically Inclined - Basic Math, Geometry skills, able to work with percentages, fractions, and decimals
Must be able to read a tape measure
Critical thinking and problem solving
Able to thrive in a challenging environment in a positive manner
Able to understand and accurately communicate customer's needs
Strong working knowledge and proficiency of the Microsoft Suite (Word, Excel, Outlook)
Understanding of specifications, work scopes and construction procedures
Strong customer service and office administrative skills
Excellent written and verbal communication skills
Ability to collaborate with others
Highly organized, with strong time management skills
Possess a sense of urgency and prioritization skills
High attention to detail
Prior customer service experience and desire to provide exceptional service

Responsibilities

Coordinate with customers, vendors, and management to facilitate the flow of a high volume of work orders
Happily, answers incoming calls and greets/helps walk-in customers
Accurately enters orders for stock glass, shop, and office supplies
Inventory tracking
Coordinate and prioritize orders with vendors and builders
Produce cost estimate from drawings or client description
Submit orders for fabrication in our onsite shop along with our various vendors
Schedule delivery and install with clients
Track shipping and receiving invoices
Accounts Receivable - post checks
Track shipping/receiving invoices and code appropriately
Maintain petty cash
Process and maintain credit card receipts
General administrative duties including data entry and filing