Customer Service Specialist

M&T Bank • Williamsville, NY

14h • $23 - $38

About The Position

Overview: Act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries for all treasury management products, utilizing excellent oral and written communication skills. Primary Responsibilities: Receive incoming customer client calls using excellent customer service and telephone skills. Answer inquiries and resolve customer issues for all treasury management products. Uses related software, mainframe applications, and appropriate documentation to answer inquiries. Work directly with external business and corporate customers, product managers, sales representatives and Treasury Management operational staff to resolve product issues, customer problems and more complex inquiries

Requirements

• Associate’s degree and a minimum of 1 year customer service or related experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year customer service or related work experience.
• Excellent oral and written communication skills

Responsibilities

• Receive incoming customer client calls using excellent customer service and telephone skills.
• Answer inquiries and resolve customer issues for all treasury management products.
• Uses related software, mainframe applications, and appropriate documentation to answer inquiries.
• Work directly with external business and corporate customers, product managers, sales representatives and Treasury Management operational staff to resolve product issues, customer problems and more complex inquiries

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree