RCM Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

Labcorp • Burlington, NC

1d • $18 - $21 • Remote

About The Position

Labcorp is seeking a Patient Billing Customer Service department within the Revenue Cycle Management Division to join our team.
Work Schedule: Monday – Friday 11am to 8pm (EST), 10am to 7pm (CST), 9am to 6pm (MST) and 8am to 5pm (PST).
2nd shift differential applicable for applicants that reside in EST.
Training hours: 9am to 6pm EST
This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.

Requirements

• High School Diploma or equivalent
• One year of work experience
• Ability to work and learn in a fast-paced environment
• Attention to detail and focused
• Perform successfully in a team environment
• Excellent organizational skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Excellent communication skills
• Energetic, passionate customer service
• Seek solutions to challenging patient billing issues

Nice To Haves

• Call center work experience
• Medical billing, customer service, insurance claims, and explanation of benefits (EOB)
• Patient billing

Responsibilities

• Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
• Initiate payment plans for patients for outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED