RCM Cust Svc Support Rep-10am-7pm EST Remote (Patient Customer Service)
About The Position
Labcorp is seeking a Patient Billing Customer Service Representative department within the Revenue Cycle Management Division to join our team. Work Schedule: Monday – Friday 10am EST to 7pm EST. Training hours: 9am to 6pm EST Job Responsibilities Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers. Initiate payment plans for patients for outstanding balances. Routinely utilize multiple resources to resolve patient inquiries while on the phone Maintain performance goals Ability to become proficient with processes after completing a structured training program. At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. Together, let’s embrace possibilities and change lives!
Requirements
- High School Diploma or GED
- 1 year of customer service work experience
- Ability to work and learn in a fast-paced environment
- Attention to detail and focus
Nice To Haves
- 1 year Call center work experience
- 1 year medical billing, patient billing, customer service, insurance claims, or explanation of benefits (EOB)
Responsibilities
- Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
- Initiate payment plans for patients for outstanding balances.
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program.
Benefits
- Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
- Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
- Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
