Customer Services & Administrative Specialist - Customer Svcs Specialist Int
About The Position
Metro State University, Minnesota’s public, urban university, and four-time recipient of the Insight Into Diversity Higher Education Excellence in Diversity (HEED) Award is seeking to hire a Customer Services & Administrative Specialist. This is a full-time probationary position within the Shared Services Unit in the College of Individualized Studies. This position provides front-line customer service and administrative support for the Dean’s Office to support multiple departments with shared services. The CSS-I ensures timely, accurate, and professional communication and service to students, faculty, staff, and external stakeholders, contributing to the smooth operation and positive reputation of the supported units, as well as customer service to external associates partnering with CIS in the expansion of its degree and cocurricular programs. Salary Range: $20.76-$29.22 / hour depending upon experience and qualifications.
Requirements
- Communicate effectively with internal and external customers
- Write, prepare, and edit materials, using correct spelling, punctuation, grammar, and sentence construction.
- Use inclusive language to effectively respond to clients, coworkers, and customers who have questions about agency operations and procedures (in person, in writing, on the phone, and through presentations and other electronic correspondence).
- Answer questions and advise customers of program policies, procedures, and regulations using business grammar, spelling and punction to write, develop and edit reports, letters, procedures, presentations, and other documents.
- Answer questions politely via phone, email, and other written or electronic correspondence.
- Explain laws, rules, regulations, standards, policies, and procedures to clients, coworkers, and customers.
- Manage and address customers’, clients, and co-workers’ concerns tactfully and thoroughly.
Nice To Haves
- Proficiency using Microsoft 365, emphasizing TEAMS, SharePoint, and Outlook.
- Experience and skill using Workday or similar.
- Diversity and Inclusion Training or Certificate.
- Work experience within a Higher Education institution.
- Record of professional success in institutional partnerships or community engagement.
Responsibilities
- Provides front-line customer service and administrative support for the Dean’s Office to support multiple departments with shared services.
- Ensures timely, accurate, and professional communication and service to students, faculty, staff, and external stakeholders
- Customer service to external associates partnering with CIS in the expansion of its degree and cocurricular programs.
Benefits
- 11 paid Holidays
- Vacation Time
- Sick Time
- six weeks of Paid Parental Leave
- low cost medical and dental insurance with low deductibles ($250 - $1500)
- a Pension Plan
- 457(b) and 403(b) retirement plans and other retirement investment options
- pre-tax medical and dental expense (with roll-over option) and dependent care accounts
- employer paid life insurance
- short and long term disability
- professional development and a tuition waiver program for employees and their dependents
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
