Customer Success Coordinator

FoodChain ID Group, Inc

10d•Remote

About The Position

FoodChain ID is looking for a Customer Success Coordinator to support clients as they pursue USDA National Organic Program (NOP) certification. In this role, you will guide new applicants through the certification process, provide helpful resources, and ensure they feel confident every step of the way. You’ll work closely with clients, certification staff, and internal teams to deliver an excellent customer experience while helping organizations bring organic and responsibly produced products to market.

Requirements

Strong written and verbal communication skills.
Ability to learn and explain technical concepts in an approachable way.
Excellent organization and time management skills.
Comfort working with computers and multiple systems for extended periods.
Proficiency with Microsoft Office (Outlook, Word, Excel) and database tools.

Responsibilities

Act as the primary contact for new applicants and prospective clients, helping them understand the USDA National Organic Program (NOP) requirements and certification process.
Guide clients through the Organic System Plan (OSP) modules and required documentation.
Prepare application packages, estimates, and helpful resources, including NOP materials and cost-share program information.
Create and manage applicant accounts in the SupplyTrak certification database, including conducting guided walkthroughs for clients.
Review applications to ensure they are complete and payment has been received before moving forward in the certification process.
Maintain consistent communication with applicants to support timely application completion, including assisting clients seeking certification reinstatement.
Collaborate with internal teams—including certification staff, accounting, inspectors, and IT—to resolve client requests and maintain accurate client records.

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