Customer Success Intern

CMA CGM

11d•$21

About The Position

The Customer Success Intern will support the Customer Success team in ensuring high levels of client satisfaction, operational performance, and account support. This internship provides hands-on exposure to supply chain operations, customer relationship management, KPI tracking, and cross-functional collaboration within a fast-paced logistics environment. This is an excellent opportunity for students interested in supply chain, business, operations, or customer experience to gain real-world experience in a global logistics organization.

Requirements

Currently or has obtained a Bachelor’s degree in Supply Chain, Business Administration, Logistics, Operations, Marketing, or related field
Strong analytical and problem-solving skills
Proficiency in Microsoft Excel and PowerPoint
Excellent written and verbal communication skills
Detail-oriented with strong organizational skills

Nice To Haves

Previous internship or customer-facing experience
Familiarity with supply chain concepts or ERP systems
Experience working with data analysis or reporting tools

Responsibilities

Support Customer Success Managers with daily account management activities
Assist in tracking and reporting key performance indicators (KPIs), service levels, and issue resolution times
Analyze customer data to identify trends, risks, and opportunities for improvement
Participate in internal and external customer meetings; assist in preparing reports and presentations
Coordinate with Operations, Transportation, and Warehouse teams to resolve service-related issues
Assist with customer onboarding documentation and process mapping
Support continuous improvement initiatives to enhance customer satisfaction
Maintain accurate records in CRM and internal systems
Contribute to special projects related to service optimization and account growth