Success Experience Intern

Calix

2d • Remote

About The Position

This is a full time, remote Summer Internship that can be based anywhere in the United States or Canada. Calix is looking for a Summer intern to join our Success Experience team. In this role, you will be part of a unique and award-winning internship program within the company. The program provides the opportunity to learn new skills through training and on the job learning. This internship is ideal for students interested in customer experience, content strategy, business operations, data analysis, marketing/success alignment, and AI‑enabled process design. In this internship, you will contribute to high-visibility and cross-functional core programs that span the entire customer lifecycle — including content management strategy, engagement catalog optimization, contact management workflow development, campaign and journey coordination, and AI‑powered engagement recommendation pilots. This role provides exposure to Success, Marketing, Sales, and Technology teams. The duration of the program is expected to be about 90 days.

Requirements

• Pursuing a degree in Business, Marketing, Communications, Analytics, Information Systems, or related field.
• Strong analytical and organizational skills.
• Excellent written communication and ability to simplify complex concepts.
• Interest in customer lifecycle operations, AI/ML applications, and cross-functional collaboration.
• Self-starter who excels in dynamic environments.
• Able to work the complete Summer break (May - August or June - September)

Nice To Haves

• Familiarity with Salesforce, Excel/Sheets, or content management tools is a plus.

Responsibilities

• Support content management strategy workshops, process mapping, and documentation.
• Assist in engagement catalog review, updating descriptions, identifying underused engagements, and preparing catalog updates.
• Support AI-powered engagement recommendation engine pilots, including metadata structuring and testing.
• Contribute to contact management workflows: data validation, outreach logic, and process documentation.
• Document and coordinate cross-team alignment across Success, Marketing, and Product for journeys, campaigns, and segmentation.
• Assist with operational tasks: research, data cleanup, content audits, and lifecycle communication alignment.

Benefits

• Hands-on experience supporting enterprise-level strategic initiatives.
• Exposure to Marketing, Success, Sales, Product, and Enablement collaboration models.
• Experience with AI-driven engagement design and metadata systems.
• Understanding of content lifecycle governance and customer journey alignment.
• Practical experience in segmentation, workflows, and operational tooling.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern