Customer Success Manager II

CalAmp•Detroit, MI

About The Position

We are CalAmp, a connected intelligence company that gives people the ability to track, monitor and recover their vital assets with real-time visibility and insights. Currently, we are seeking to fill a Customer Success Manager (CSM) role responsible for the post-sale customer relationship as part of our high-impact Customer Success organization. This position is an exciting opportunity for those who align with our core values (Inclusion, Innovation, Execution, Customer Success) and for those who desire to build, sell, and/or support connected solutions and services.

Requirements

Four-year college degree from an accredited institution or equivalent experience
Minimum three years of Customer Success Manager or Account Manager experience
Superior and proven communications, both written and verbal
Strong technical aptitude with ability to quickly learn and adapt
Customer obsessed with ability to delight customers of all shapes and sizes
Natural problem solver with the ability to strategically think, providing possible solutions as a “jumping-off” point and ability to gain consensus among critical stakeholders
Empathy, humility, and great listening skills
Track record and desire to work as part of a high-performing team
Perform work and execute on deliverables with excellence and minimal supervision
Ability to foster teamwork, build collaborative relationships
Passion and commitment to our CalAmp Core Values

Nice To Haves

History of collaborating effectively with cross-functional teams
Experience in the telematics or SaaS industry, and working with B2B customers
Working experience in using Salesforce
Desire to improve processes that impact the employee and customer experience
Ability to be assertive, communicate and coach at all levels
If you are a talented customer professional with expertise in Customer Success, Account Management and/or hybrid Sales functions, we would love to speak with you.

Responsibilities

Becoming a trusted advisor to your customers, providing guidance, best practices and further instill value throughout customer lifetime
Discover and refine customer goals, shrinking customer time to value
Actively work to improve customer health, mitigate churn risk, and drive retention
Perform regular outreach to ensure customers are up to date on new features, and that they are tracking towards achieving stated goals
Run live customer meetings both in person and via the web (onboarding, assigned outreach, quarterly business reviews, feature demos, etc.) as needed and directed
Serve as the primary interface to manage and resolve any critical customer situations
Manage renewals and contract extensions for your assigned group of customers
Quarterback identified growth opportunities and work with sales team to drive wins
Ensure all activities are sufficiently documented in Salesforce to build upon interactions
Be a conduit and team player with Product, Marketing, Support, and other teams to meet the needs of our customers today and tomorrow, helping to prioritize roadmap
Other duties as assigned