Customer Success Manager - LTX

Jobgether

9h • $95,000 - $120,000 • Remote

About The Position

This role offers the opportunity to lead customer success for a cutting-edge generative video platform, working closely with enterprise clients and creative studios. The Customer Success Manager - LTX will oversee onboarding, training, and ongoing relationship management to ensure customers maximize value from the platform. You will provide strategic guidance, creative direction, and tailored recommendations to drive customer engagement, retention, and growth. The role requires close collaboration with internal teams to advocate for customers and contribute to product improvements. You will proactively identify challenges, deliver solutions, and measure success through clear metrics. This position combines technical knowledge, creativity, and client-facing skills to make a direct impact on customer outcomes and the adoption of innovative AI-powered video tools. Remote work flexibility is offered, with travel as needed to client and global sites.

Requirements

• Minimum 5 years of experience in customer success, account management, or creative strategy roles, preferably in Media & Entertainment.
• Demonstrated success in driving customer satisfaction, retention, and growth.
• Strong understanding of software solutions for creative workflows, including TV, film, and advertising production processes.
• Excellent communication, interpersonal, and problem-solving skills.
• Highly organized with the ability to manage multiple accounts simultaneously.
• Ability to work independently and think strategically to solve complex customer challenges.
• Willingness to travel within the US and to global client sites as needed.

Nice To Haves

• experience onboarding and training customers on software products
• familiarity with editing tools
• knowledge of generative AI trends

Responsibilities

• Lead the onboarding process for new customers, ensuring a smooth and efficient adoption of the platform.
• Build and maintain strong, long-term relationships with clients, understanding their goals and challenges.
• Provide training and ongoing support to clients, ensuring effective use of all platform capabilities.
• Offer creative guidance and tailored strategies to help customers leverage platform features.
• Engage proactively with clients to gather feedback, identify opportunities for upselling, and support retention.
• Act as the voice of the customer internally, collaborating with product and engineering teams to improve offerings.
• Track and report on customer success metrics to evaluate satisfaction, adoption, and overall account health.
• Identify and resolve customer issues, ensuring a high standard of service and support.

Benefits

• Competitive salary range of $95,000–$120,000, depending on experience.
• Stock options and equity participation.
• Health, dental, and vision coverage with most premiums paid by the company.
• 401(k) plan with company match up to 4%.
• $3,000 annual lunch stipend and $1,000 yearly learning, development, and wellness budget.
• Remote work support, including home office stipend.
• 21 days of paid time off plus birthdays off.
• Collaborative and creative work environment with strong team culture and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed