Customer Success Manager - LTX

Lightricks•New York City, NY

1d•$95,000 - $120,000

About The Position

Lightricks is an AI-first company creating next-generation content creation technology for businesses, enterprises, and studios with a mission to bridge the gap between imagination and creation. At our core is LTX-2, an open-source generative video model, built to deliver expressive, high-fidelity video at unmatched speed. It powers both our own products and a growing ecosystem of partners through API integration. The company is also known globally for pioneering consumer creativity through products like Facetune, one of the world’s most recognized creative brands, which helped introduce AI-powered visual expression to hundreds of millions of users worldwide. We combine deep research, user-first design, and end-to-end execution from concept to final render to bring the future of expression to all.

Requirements

Minimum 5 years of experience in a customer success, account management, creative strategy, or related role, preferably in the Media & Entertainment industry (TV & Movie Studios, Creative Agencies, Advertising Agencies, etc.).
Proven track record of driving customer satisfaction, retention, and growth.
Strong understanding of software solutions and their application in the Media & Entertainment industry, and demonstrated ability to quickly ramp up to speed on new creative software products & tools.
Strong understanding of the Creative process in the TV & Film industry and the Advertising industry. From writing to pre-production, production & post-production.
Excellent communication and interpersonal skills.
Highly organized and detail-oriented, with the ability to manage multiple customer accounts simultaneously.
Proactive problem-solving skills and the ability to think strategically.
Experience working independently with minimal guidance.
Ability to travel as needed in the US and to our global sites.

Nice To Haves

Experience in onboarding and training customers on software products.
Experience with editing tools or similar technologies for Pre & Post Production.
Strong business acumen and the ability to understand complex business processes.
Familiarity with Generative AI tools, applications, and trends.

Responsibilities

Customer Onboarding: Lead the onboarding process for new customers, ensuring a smooth and efficient transition to LTX Studio.
Customer Relationship Management: Build and maintain strong, long-lasting customer relationships by understanding their business goals and challenges, and drive retention.
Customer Training and Support: Provide training and support to customers, ensuring they are well-equipped to utilize LTX Studio's full capabilities.
Creative Strategy : highlight ideas for our clients on ways they can leverage the platform to achieve their goals, give tailored creative direction, and showcase how to make the best use of core and new features.
Proactive Engagement: Regularly engage with customers to understand their needs, gather feedback, and identify opportunities for upselling and cross-selling.
Customer Advocacy: Act as the voice of the customer within LTX Studio, advocating for their needs and collaborating with internal teams to drive product improvements.
Success Metrics: Develop and track key success metrics to measure customer satisfaction, retention, and overall success.
Issue Resolution: Proactively identify and resolve customer issues and concerns, ensuring a high level of customer satisfaction.
Customer Success Strategies: Develop and implement customer success strategies and best practices to drive customer engagement and success.

Benefits

Expected salary range is $95,000-$120,000. Actual compensation will vary based on a candidate’s qualifications, experience, and other relevant factors.
Stock options.
Health/dental/vision with the majority of premiums paid by the company.
401k with company match. (Up to 4%)
$3,000 per year is provided for lunch.
$1,000 Yearly Learning, Development, and Wellness budget.
Work from home stipend.
21 Days of PTO.
Birthdays off! Take a free day off during your birthday month to celebrate.
Talented teammates and a strong work culture supporting a healthy work-life balance.