Customer Success Manager
About The Position
Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. As a Customer Success Manager, you will be responsible for managing post-sale customer relationships and driving successful adoption, engagement, and retention of Oura’s products and services. This role owns the day-to-day success of assigned customers, ensuring they achieve meaningful outcomes while aligning their needs with Oura’s commercial and operational priorities. Customer Success Managers work closely with Sales, Member Experience (MX), and other cross-functional teams to deliver a seamless, high-quality customer experience across onboarding, deployment, ongoing support, and renewal. This role requires strong execution, cross-functional collaboration, and a consultative approach to customer engagement. This role primarily supports customers within the Research and Healthcare verticals, requiring a strong understanding of how research institutions and/or healthcare organizations operate, including their workflows, stakeholder structures, data privacy and consent considerations, data handling practices, and success metrics. This is a remote role based in the US. We have offices in San Francisco, San Diego and Los Angeles for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.
Requirements
- 5+ years of experience in customer success, account management, professional services, or post-sales roles.
- Experience managing customer relationships in a technology, SaaS, or health-related environment.
- Strong understanding of how research institutions and/or healthcare organizations operate, including their workflows, stakeholder structures, data privacy and consent considerations, data handling practices, and success metrics.
- A consultative, customer-centric approach with the ability to build trust and credibility with people at all levels.
- Strong analytical, problem-solving, and communication skills.
- Self-starter mentality with the ability to manage multiple priorities in a fast-paced, evolving environment.
Responsibilities
- Own post-sale success for a portfolio of customers, serving as the primary point of contact.
- Build trusted relationships with stakeholders and align Oura solutions to customer goals and outcomes.
- Drive adoption, engagement, and retention by ensuring customers realize clear value from Oura’s products and services.
- Lead customer onboarding and manage ongoing lifecycle execution in partnership with Sales.
- Monitor account health, proactively identifying risks, renewal needs, and expansion opportunities.
- Collaborate cross-functionally with Sales, Enterprise Support, Product, and Operations to deliver a seamless customer experience.
- Apply Research and/or Healthcare domain knowledge to tailor engagement strategies and success plans.
- Manage multiple customer initiatives with strong execution, clear communication, and sound project management.
- Capture and share customer insights to inform product and process improvements.
- Maintain accurate account records and engagement data in CRM and internal systems.
- Own post-sale relationships for a portfolio of customers and/or partners, serving as the primary point of contact for ongoing success.
Benefits
- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Oura Ring of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
