Customer Success Program Manager, AWS Supply Chain

Amazon • Austin, TX

1d

About The Position

As part of the AWS Applied AI Solutions organization, we have a vision to
provide business applications, leveraging Amazon’s unique experience and
expertise, that are used by millions of companies worldwide to manage day-to-day
operations. We will accomplish this by accelerating our customers’ businesses
through delivery of intuitive and differentiated technology solutions that solve
enduring business challenges. We blend vision with curiosity and Amazon’s
real-world experience to build opinionated, turnkey solutions. Where customers
prefer to buy over build, we become their trusted partner with solutions that
are no-brainers to buy and easy to use.

Are You Ready to Transform Supply Chains with AI?
Join AWS Supply Chain’s team to pioneer our next-generation AI-powered decision
intelligence platform. We’re re-imagining enterprise planning with Agentic
AI—autonomous systems that learn, recommend, and act alongside humans. If you’re
passionate about solving complex supply chain challenges through AI and shaping
a product with cross-industry impact, this role is for you.

As a key member of the AWS Supply Chain team, you’ll drive the adoption of our
solution, an adaptive AI system that unifies planning, data, and automation.
You’ll work directly with strategic customers to deploy AI agents for inventory
optimization, demand-supply alignment, and real-time decision-making. Your
expertise will bridge supply chain operations, ERP ecosystems, and AI
innovation, ensuring that we deliver measurable business outcomes while guiding
its evolution across industries as diverse as energy, manufacturing, and more.

We are looking for a highly talented and technical/functional Supply Chain
practitioners who can help guide customers in their adoption of the AWS Supply
Chain and provide the requisite guidance and insight to the product management
teams to continually improve the suite of applications. This candidate will join
a Global SWAT team focused on AWS’s most critical customers, reporting directly
to the Head of Customer Success for AWS Supply Chain. This is an excellent
opportunity to join AWS’s world-class teams, working with some of the best and
brightest engineers while also developing your skills and furthering your career
within one of the most innovative and progressive technology companies.
Successful candidates will have demonstrated experience designing and deploying
solutions across the end-to-end supply chain. Domain areas of expertise include
but not limited to:
Planning: Demand planning, Supply planning, Integrated business planning
Supply Chain Networks: manufacturing & distribution network optimization,
control towers, global trade
Inventory Management & Order Fulfillment: Available to promise, fulfill to
promise, warehouse planning & operations
Inventory optimization, Demand Intelligence, operational data harmonization,
multi-domain agentic workflows and AI-driven decision automation.

The ideal candidate will possess functional and technical understanding of
integration requirements for major ERP’s such (SAP, Oracle, Infor, NetSuite)
that will enable you to represent AWS Supply Chain requirements to the community
of product managers, developers, & architects. The ideal candidate should also
have demonstrated the ability to think strategically about business, product,
and technical considerations, and assist in guiding the customer through the
onboarding process to the application.

We are looking for someone who is passionate about:
Leveraging their supply chain expertise to lead our customers in adopting the
Agentic AI application through data extraction, ingestion, validation to first
output to monitoring results, configuring root cause analysis and deliver
outcome recommendations to generate more accurate forecasts to better realize
demand, automate inventory control so as to reduce potential stockouts and
resolve demand-supply mismatches.

In this process, be able to translate customer feedback into product priorities,
ensuring our agentic AI applications continues to align with real-world use
cases that our customers experience.
Ensure we deliver measurable business results for our customers with the
implementation of AWS Supply Chain.
Engage with customers to understand their business drivers to improve the AWS
Supply Chain application portfolio.
Identify new opportunities across finance, logistics, or procurement where the
application of decision intelligence can drive value. Partner with technical PMs
and Engineering to improve the agentic framework, prioritizing features based on
customer needs.
Enable sales teams to position our unique differentiators: adaptive learning,
Amazon’s supply chain IP, and reduced implementation timelines.
Innovate: Work on a wide range of supply chain use cases.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree, or Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

Nice To Haves

• 6+ years of supply chain experience
• 5+ years of leading large complex programs experience
• Experience in complex problem solving, and working in a tight schedule environment
• Experience working cross functionally with tech and non-tech teams
• Experience using data and metrics to drive improvements

Responsibilities

• Engage with customers, set/manage their expectations, identify and remove barriers to adoption.
• Conduct customer briefing and use the customer feedback to continually improve the product direction, identifying/confirming market needs and understanding customer priorities
• Provide direction, clear set of priorities to the technical product managers to support all stages of adoption.
• Solid functional /technical understanding of integration requirements to source systems of record, including major ERPs (SAP/Oracle/Infor/NetSuite)
• Work with the Sales organization and help them understand how to position capabilities, use cases that can be addressed with current product capabilities and prioritize product features with inbound PMs based on their feedback.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level