Customer Success Specialist

Curology • San Diego, CA

1d • $20 - $20 • Onsite

About The Position

This role plays an integral part in creating an exceptional experience for our patients and is focused on providing knowledgeable, empathetic, and timely resolutions via email, chat & phone communications. Other responsibilities for this position include general administrative and operational support functions to drive the performance of the team and collaborate effectively with other departments across the company.
The ideal candidate for this position loves helping others, exudes an optimistic mindset, and has the ability to thrive in a fast-paced, ever-changing work environment. We are looking for an individual who is self-motivated, detail-oriented, and passionate about customer service. This person must be able to work a flexible schedule.

Requirements

• Ability to work in an office work environment, sitting at a desk
• Evening and weekend hours required
• Excellent interpersonal communication and comprehension skills
• Required to protect patient confidentiality and other records
• Ability to quickly learn new software programs and systems
• Outstanding problem-solving abilities
• Self-disciplined and motivated to achieve goals
• Maintains an upbeat and enthusiastic attitude, even under pressure
• Demonstrates commitment to fostering a highly supportive and collaborative workplace culture
• Previous experience handling a high volume of customer support tickets via email or other written communication preferred
• 2+ years of experience in a customer service focused environment preferred

Nice To Haves

• Previous experience handling a high volume of customer support tickets via email or other written communication preferred
• 2+ years of experience in a customer service focused environment preferred

Responsibilities

• Deliver empathetic, personalized, detail-oriented solutions to our patients via Customer Success channels of communication (incl. Email, SMS, Live Chat, Phone & Social)
• Practice active listening, patience, and empathy when addressing patient needs
• Use problem-solving and analytical skills to follow proper steps, complete tasks, and communicate correct information to patients
• Troubleshoot and creatively resolve patient issues with the utmost care and respect
• Maintain knowledge of Curology product offerings and Customer Success best practices
• Collaborate with team members to provide the optimal patient experience
• Share patient feedback and insights to team members and leaders in order to continuously improve and evolve the patient experience
• Meet productivity, customer satisfaction and quality standards as outlined by leadership
• Build effective cross-functional partnerships required to support a seamless patient experience
• Exude a positive mindset to promote a happy team culture and an outstanding patient experience

Benefits

• 💰 Competitive compensation
• 💜 Employee donation matching program
• 🫱🏻‍🫲🏽 Culture Committee and employee resource groups for virtual and in-person connectivity
• ✨ Complimentary VIP Subscription to Curology or Agency, plus online retail discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed