Customer Success Specialist

HealthFirst - Saving Lives • Mountlake Terrace, WA

12h

About The Position

This position is responsible for providing phone and email support to customers who require customized management typically requiring research.  The specialist provides an elevated level of service to improve customer satisfaction and retention. Responsible for maintaining confidential and highly sensitive information.

Requirements

• Excellent communication skills (both written and verbal), decision making, human relations, presentation, and organization skills.
• Professional appearance and presentation required.
• Excellent computer knowledge, especially with Microsoft Office applications.
• Ability to professionally handle and resolve stressful situations will be required.
• Excellent telephone skills, detail oriented and ability to handle confidential information.
• Minimum 3 years of customer service experience or equivalent required.

Nice To Haves

• General education, vocational training and/or on-the-job training.

Responsibilities

• Manages specific customer concerns related to the quality and terms of their service and makes all reasonable efforts to accommodate requests so the customer is retained.
• Receives customer inquiries (telephone calls and e-transactions) on various issues, including orders, payments, and account service.
• Works closely with sales team to write and help process customer orders.
• Handles invoice inquiries, order discrepancies, customer complaints and escalations.
• Processes applicable documentation and follow up on customer requests/inquiries through completion, ensuring quality service.
• Documents all customer interactions and other pertinent information in applicable databases to provide an accurate record of account history.
• Issues customer credits and tracks customer order shipments.
• Works closely with customers, internal departments and management as needed for problem resolution and/or process improvements to ensure effective and timely service for internal and external customers.
• Performs additional department-specific duties related to the specialist position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed