Customer Success Specialist (CSS)

Ralliant•Fairport, NY

15h•$20 - $22•Onsite

About The Position

Role: Customer Success Specialist Location: Fairport Impact and Responsibilities Exposure to various facets of the business Triaging and replying to client requests Working with engineering and production teams to ensure a smooth client experience Continuous improvement for customers, products, processes, and self Managing orders and provide proactive support using Salesforce, Teams, Outlook and Oracle from entry to delivery Act as tier 1 phone support for inbound calls, escalating to appropriate departments Some quoting functions may be required Ability to evaluate problems and propose solutions QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.

Requirements

Minimum 1 year of related customer service experience
Associate’s degree preferred
Strong written and verbal communication skills
Strong phone etiquette and problem-solving skills
Strong data entry skills
Focus on customer success
Attention to detail and ability to quickly learn new processes
Process improvement experience
Collaborates well with teammates and cross-functionally
Works within established procedures with moderate supervision

Nice To Haves

Oracle and Salesforce experience
Knowledge of electric power transmission and distribution
Bilingual is a plus
Able to use formulas and manipulate Microsoft Excel spreadsheets
Knowledge of Purchase Order process to shipment, including International.

Responsibilities

Exposure to various facets of the business
Triaging and replying to client requests
Working with engineering and production teams to ensure a smooth client experience
Continuous improvement for customers, products, processes, and self
Managing orders and provide proactive support using Salesforce, Teams, Outlook and Oracle from entry to delivery
Act as tier 1 phone support for inbound calls, escalating to appropriate departments
Some quoting functions may be required
Ability to evaluate problems and propose solutions