Customer Support Consultant, ShowingTime
About The Position
Join ShowingTime as a Customer Support Consultant and be part of a team that prioritizes customer satisfaction and efficiency. In this role, you will successfully implement customer support strategies that ensure flawless service delivery across various channels, including phone, email, and chat. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
Requirements
- Minimum of 1 year in customer service or a similar role.
- High School Diploma or Equivalent Education
- Excellent communication skills.
- Compassionate and customer-focused.
- Exceptional patience and active listening skills
- Innovative problem solver.
- Adaptable to change.
- Great teammate with a growth mindset.
- Punctual and accountable for time and attendance.
- Welcomes feedback and strives for continuous improvement.
- Strong background in de-escalating calls.
- Ability to address and resolve blocking issues raised by customers.
- Strong multitasking and attention to detail.
- Ability to thrive in a fast-paced environment.
- Clear and articulate verbal and written communication.
- Basic digital literacy and technical troubleshooting
- Fluent in English
Responsibilities
- Resolve customer inquiries and issues promptly.
- Learn and master ShowingTime products and services.
- Apply a range of support tools to assist customers effectively.
- Follow standardized processes while adapting to individual needs.
- Document cases accurately and efficiently.
- Prioritize and complete pending cases.
- Meet performance and productivity metrics.
- Collaborate with internal and external support teams.
- Promote additional ShowingTime products and services to customers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
