customer support coordinator

Yale New Haven Health • Bridgeport, CT

3d

About The Position

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients.

Working under the Manager of Logistics, performs item maintenance on materials systems. Provides liaison support for INFOR and responsible for the maintenance of the Par Excellence system as they interface with other billing and related systems. Serves as primary advisor on supply charge capture from a materials point of view. Performs quality control, project management and other duties as related to the smooth functioning of the facility supply ordering and capture systems in accordance with the patient charge capture and other related Materials policies. Facility specific tasks will be listed in the standard operating procedures and guidelines.

EEO/AA/Disability/Veteran

Requirements

• High school degree or equivalent with computer processing courses completed, and 1 to 2 years of college experience. Education: Requires an Associate's degree or higher Bachelor's degree or equivalent work experience preferred.
• A minimum of five years hospital supply delivery, or equivalent experience.
• 3 to 5 years' experience in supply aspects Materials Management
• Three (3) to five (5) years of progressively responsible experience in supply management and Information Technology operations in a health care setting.
• Ability to facilitate complex and multi-layered projects related to supply distribution, tube system operations, and special inventory coordination.
• Coordinates and implements new systems while acting as liaison for hospital, vendors, and special customer groups.
• Must display ability to organize and document project assignments while working independently within established time frames and complete associated end tasks.
• Must demonstrate strong interpersonal, communication, and customer focused service skills.
• Demonstrates competence in the use of materials management systems INFOR, Par Excellences system and SRSII.
• Ability to learn and master various information systems in support of daily tasks.
• Strong customer service skills.
• Demonstrates a high degree of skill in IT applications.
• Well versed in all applications of the Microsoft Office product suite.
• Able to learn various YNHH IT system applications.
• Ability to work well with other many disparate departments.
• Ability to work with minimal supervision.
• Must be able to push, pull, lift up to 40 lbs.

Responsibilities

• Par Management: To establish par levels for departments to meet the department supply needs.
• Liaison Support for Patient Charging
• Monitor supply back orders:
• Knowledge and use of specific IT systems
• Provide support to the Unit Materials Associates staff. To support the UMA's in getting orders that are critical to the departments.
• Credits and Returns. To coordinate product returns to the vendor or storeroom. To determine whether a product can be returned to the vendor.
• Clean and Safe rounding. To perform weekly C&S rounds to keep departments at JACHO readiness, regarding environment of care, at all times.
• Quality Assurance. To inspect the services of the Materials Management department to assure that we are providing the highest quality of service. To report any staffing issues back to the Materials Manager.
• Supply Ordering: To assist Patient Care units with special supply ordering needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree