Customer Support Team Coordinator

BEUMER Group • Somerset, NJ

9d • $60,000 - $65,000 • Onsite

About The Position

The Customer Support Team Coordinator plays a critical role as the organizational and coordination backbone of the Customer Support function. Reporting directly to the VP & GM of Customer Support, this role provides high-level administrative and operational support while ensuring smooth communication, consistent cadence, and strong alignment across customer support leadership and teams.
This position is ideal for a highly organized, proactive professional who excels at coordination, communication, and supporting cross-functional teams in a fast-paced environment. The coordinator must be an organized multi-tasker with a keen ability to handle many diverse projects at once, meet tight deadlines and adapt to changing priorities. This role is based in Somerset, NJ.

Requirements

• 4+ years of experience in coordination, administrative, or operations support role (customer support or services environment preferred)
• Strong organizational and time-management skills with exceptional attention to detail
• Excellent writing and communication skills with proficiency in Microsoft Office, especially Excel and PowerPoint.
• Proven ability to manage multiple priorities and stakeholders
• Comfortable working with senior leaders and handling confidential information
• Expand knowledge and education regularly through research, best practices.

Nice To Haves

• Experience supporting customer support, customer success, or service organizations
• Proactive, solution-oriented mindset
• Ability to work independently while collaborating across teams
• Strong follow-through and accountability

Responsibilities

• Administrative & Executive Support
• Provide administrative support to the VP & GM of Customer Support, including calendar management, expense processing, meeting coordination, and preparation of materials
• Assist with reporting, presentations, and documentation related to customer support operations and initiatives
• Support the customer support team with proposal, creation, electronic file transfers, and resolving business software issues.
• Run and distribute weekly sales pipeline reports and collaborate with sales leaders to maintain data accuracy
• Coordination & Communication
• Act as the central point of coordination for the Customer Support organization
• Manage meeting cadence, agendas, action items, and follow-ups to ensure accountability
• Facilitate clear, timely communication across customer support teams and leadership
• Operation & maintenance site support: Provide general support i.e. placing orders, entering procurement requests, following up on change orders
• Insurance administration: Ensure all necessary insurances for BEUMER are accurate and remain active
• Onboarding & Team Support
• Coordinate departmental onboarding activities for new customer support team members
• Ensure new hires have access to tools, systems, documentation, and key stakeholders
• Support leadership alignment during onboarding and transitions
• Leadership & Operational Alignment
• Partner with customer support leaders to support planning, execution, and tracking of key initiatives
• Coordinate leadership meetings, offsites, and team events
• Help maintain consistency in processes, communications, and best practices across the organization

Benefits

• Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
• 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
• Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
• Ancillary Insurances: Including vision, accident, and critical illness insurance.
• Generous Paid Time Off: Achieve the optimal work-life balance.
• Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
• Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees