Customer Support Manager

Alphabe Insight Inc • Charlotte, NC

9d • $48,000 - $53,000

About The Position

We are seeking a proactive and organized Customer Support Manager to lead and optimize our customer service operations. This role is essential in ensuring seamless communication between clients and internal teams while maintaining high service standards. The ideal candidate is solutions-driven, detail-oriented, and capable of managing processes that enhance customer satisfaction and operational efficiency.

Requirements

• Strong communication and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Professional demeanor with a customer-focused mindset
• Problem-solving skills and attention to detail
• Comfortable working with internal systems and support tools
• Leadership mindset with the ability to guide and support a team

Responsibilities

• Oversee daily customer support operations and ensure timely resolution of inquiries
• Act as the primary point of contact for client-related concerns and escalations
• Coordinate with internal departments to ensure service accuracy and consistency
• Develop and improve customer service workflows and procedures
• Monitor service performance and identify areas for improvement
• Maintain professional communication with clients, vendors, and internal teams
• Prepare reports related to customer interactions and service outcomes

Benefits

• Competitive salary ($48,000 – $53,000)
• Growth and advancement opportunities
• Supportive and professional work environment
• Skill development and leadership exposure
• Stable, full-time position within a growing company

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed