Customer Support Specialist

Veem

8d • Remote

About The Position

At Veem, our Customer Support team plays a critical role in helping businesses move money seamlessly around the world. As a Customer Support Specialist, you will serve as the first point of contact for customers, providing clear guidance, troubleshooting issues, and ensuring a smooth experience across our payment, wallet, card, and API products.
This role requires strong communication skills, attention to detail, and a customer-first mindset. You’ll collaborate closely with internal teams to resolve complex cases and support customers and partners integrating with Veem’s APIs. If you thrive in a fast-paced fintech environment and enjoy solving problems, we’d love to hear from you.

Requirements

• High school diploma or equivalent
• Prior experience in customer support or a similar client-facing role
• Excellent written and verbal communication skills in English
• Strong problem-solving skills and attention to detail
• Ability to multitask and work effectively in a fast-paced environment
• Strong personal organization and accountability
• Deep understanding of customer concerns and ability to troubleshoot effectively

Nice To Haves

• Familiarity with payment processing, fintech, or financial services is a plus
• API knowledge and troubleshooting experience preferred

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Assist customers with payments, transactions, wallet, and card-related issues
• Diagnose and troubleshoot payment and technical issues
• Provide technical support for customers and partners integrating with Veem’s APIs
• Troubleshoot API-related issues, including authentication and integration challenges
• Escalate complex cases to the appropriate internal teams while maintaining ownership
• Maintain detailed, accurate records of customer interactions and resolutions
• Identify recurring issues and provide feedback to improve processes and product experience
• Operate with a results-oriented mindset and strong accountability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees