Customer Support Specialist

Aura • San Antonio, TX

1d • $19 • Remote

About The Position

We are seeking a dynamic, customer service-oriented Customer Support Specialist to serve as a front line ambassador for Aura. In this role, you’ll educate our customers about our product, provide empathetic and prompt responses to customer inquiries, and collaborate with Customer Experience colleagues to deliver high quality support to Aura customers. This role is remote, but you must be based in the greater San Antonio, TX area (within 50 miles of city center).

Requirements

• 2 years of experience in a customer service or call center environment preferred
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle emotional and high-stress calls with empathy, remaining patient and calm to understand the caller's reason for the call and respond appropriately
• Ability to multitask effectively, simultaneously listening and typing with high detail and accuracy
• Prior experience with upselling is preferred but not required (willingness to learn is a must)
• Comfortable with utilizing technology, navigating the internet, and learning new system processes; newly hired employees must successfully complete New Hire Orientation and the Credit Education training program, then pass all certification exams
• Experience working with Microsoft Windows and Google Suite environment; comfort with Mac systems preferred
• Reliable home internet (minimum internet download speed of 50 mbps) and dedicated workspace to ensure confidentiality; must have dedicated hard-wired internet access w/ethernet cable

Nice To Haves

• Prior experience with upselling is preferred but not required (willingness to learn is a must)
• Comfortable with Mac systems preferred

Responsibilities

• Works as part of the Customer Experience team to provide superior service to Aura customers
• Answer general customer service inquiries, process enrollments, handle complaints, and troubleshoot problems with Aura’s products and services
• Manage a high volume of inbound calls and deliver a positive experience for each caller
• Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
• Conduct outbound calls when following up with customers
• Other duties and responsibilities as assigned by management team

Benefits

• Aura offers a generous package to support our employees’ personal and professional lives.
• Our packages include competitive pay, health and wellness benefits, retirement savings plans, parental leave, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees