Customer & Technical Support Analyst
About The Position
Doximity is transforming the healthcare industry. Join our mission to help every physician be more productive and provide better care for their patients. As medicine's largest network in the United States, there's an elevated level of responsibility in everything we do. We don't take that responsibility lightly and are committed to building diverse teams with an inclusive culture that can make a direct impact on the healthcare system. One of Doximity's core values is stretching ourselves. Even if you don't check off all the boxes below we encourage you to apply. Doximity is full of exceptional people who bring their own unique experiences to work everyday and make us all better for it! We value diversity — in backgrounds and in experiences - and strive to build an environment with exceptional people who don't fit a mold. Healthcare is a universal concern, and we need people from all backgrounds to help build the future of healthcare. In this role, you will provide support to our growing network of healthcare professionals and colleagues. You will effectively communicate technical concepts to users, identify and resolve issues in a timely manner, and look for ways to improve and promote quality of the user experience. More About Doximity… For the past decade, it’s been our mission to help every physician be more productive so they can provide better care for their patients. We believe that when doctors are connected, the healthcare system works better and patients benefit. Doximity enables our verified clinician members to collaborate with colleagues, stay up-to-date with the latest medical news and research, manage their careers, and conduct virtual patient visits. Today, Doximity is the leading digital platform for U.S. medical professionals, with over 80% of physicians, 50% of all nurse practitioners and physician assistants, and 90% of graduating medical students as members. Joining Doximity means being part of an incredibly talented and humble team passionate about improving inefficiencies in our $4.3 trillion U.S. healthcare system. We are a team of doers who solve problems everyday by treating obstacles like an adventure, and we love creating technology that has a real, meaningful impact on people’s lives. Doxers are committed to working towards a more equitable world both within and beyond our office walls. This starts by fostering an inclusive and diverse work environment where differences are valued and all employees are encouraged to bring their full, authentic selves to work daily. To learn more about our team, culture, and users, check out our careers page, company blog, and engineering blog. We’re growing fast, and there’s plenty of opportunity for you to make an impact—join us! For more information, visit Doximity.com.
Requirements
- High school diploma (Technical or junior college a plus)
- 1-3 years customer service experience
- 1-2 years of Call Center experience
- Experience with CRM or other ticketing system (ZenDesk is a plus)
Nice To Haves
- 1 year experience in a technology environment
- Experience using an iOS, Android, or other smartphone/tablet
- Ability to work on weekends
Responsibilities
- Answer phone calls and emails in queue to provide technical, installation, and account support for users
- Take ownership of full-cycle support tickets, following all necessary processes and procedures
- Maintain high-level customer satisfaction
- Identify and escalate issues as needed
- Log issues and conduct product testing
- Work with management and development teams to build and improve internal support tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
