Data Analyst/Dashboard Developer

Koniag Government Services•Hampton, VA

2d•Onsite

About The Position

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Data Analyst/Dashboard Developer with a TS/SCI security clearance to support KITS and our government customer at Langley Air Force Base, VA. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. The Data Analyst / Dashboard Developer builds, maintains, and continuously improves the live Performance Dashboard that serves as the authoritative source for all contract performance data. Integrate data feeds from training systems, token management platforms, help desk operations, and workflow development pipelines into a unified dashboard accessible to the Contracting Officer's Representative (COR) and ACC leadership without requiring manual reports from the Program Manager. This is not a periodic reporting role. Build a real-time performance intelligence system that enables proactive decision-making, identifies emerging risks before they become performance failures, and demonstrates mission value through documented metrics. Works directly determines whether ACC leadership trusts the data they see—or whether they question every number.

Requirements

Security Clearance: TS/SCI clearance required at start (no interim acceptable)
Experience: 3+ years of DoD or federal government data analytics and dashboard development experience
Proven track record building executive-level dashboards with automated data integration from multiple source systems
Experience supporting performance-based contracts with KPI-driven QASP surveillance
Familiarity with DoD data governance, security classification, and PII handling requirements
Certifications (Required) CompTIA Security+ (DoD 8140.03 baseline) – Required
Technical Proficiency (Required) Power BI OR Tableau proficiency – Required (must have hands-on experience building dashboards with automated data refresh, calculated fields, and drill-down capabilities)
Advanced proficiency with Microsoft Excel (Power Query, Power Pivot, DAX formulas, pivot tables, advanced charting)
SQL query writing for data extraction and transformation
Experience with DAF365 and SharePoint environments – Strongly Preferred
Familiarity with Power Automate for workflow automation and data pipeline orchestration
Analytical Competencies Strong statistical analysis and data visualization skills
Ability to translate complex data into executive-level narratives and actionable insights
Understanding of performance measurement frameworks (KPIs, OKRs, Balanced Scorecard)
Experience with trend analysis, variance analysis, and predictive modeling
Attention to detail in data validation and quality assurance

Nice To Haves

Microsoft Certified: Data Analyst Associate (Power BI certification)
Tableau Desktop Specialist or Certified Associate certification
Experience with Python or R for advanced statistical analysis
Background supporting Air Force or ACC organizations
Familiarity with Earned Value Management (EVM) and schedule performance metrics
Understanding of AI/ML platforms, RPA tools, or data analytics applications
Previous work supporting DoD AI/data initiatives
Experience with FedRAMP-authorized cloud platforms (Azure Government, AWS GovCloud)

Responsibilities

Live Performance Dashboard Development & Maintenance: Build and deploy the live Performance Dashboard within 60 days of contract award on Power BI or Tableau hosted on FedRAMP-authorized or DAF365 platforms
Integrate data feeds from multiple source systems including: Token and License Management System (TLMS) – token allocation, utilization, compliance status by wing and directorate, Learning Management System (LMS) – training completions, assessment scores, proficiency tracking, Help Desk Ticketing System – response times, resolution rates, recurring issue categories, Integrated Master Schedule (IMS) – task completion, schedule performance, milestone tracking, Workflow Development Pipeline – prototype status, transition timelines, ROI documentation
Ensure dashboard displays all six PWS-required KPI categories: Training completions prior to access grant, Token and license utilization by wing and directorate, AI and RPA workflow development and transition status, Help desk response and resolution rates, Travel execution against approved wing visit schedules, Quarterly performance trends and year-over-year comparisons
Data Integration & Quality Assurance: Establish automated data pipelines from source systems to the dashboard with daily refresh cycles (or more frequent where technically feasible)
Validate data accuracy through cross-referencing with source system reports and manual audits
Identify and resolve data quality issues including missing records, duplicate entries, and classification mismatches
Coordinate with the Token/Resource Administrator, Help Desk Analysts, and Program Analyst to ensure source data integrity
Document all data transformation logic, calculation methodologies, and business rules in technical specifications
Maintain a data dictionary defining every metric, dimension, and KPI displayed on the dashboard
Quarterly Performance Brief Data Packages: Generate comprehensive Quarterly Performance Brief data packages for PM and COR review 5+ business days before scheduled briefs
Produce executive summary slides showing KPI trends, QASP standard compliance, and performance variance analysis
Develop drill-down appendices with wing-level breakouts, directorate comparisons, and time-series trend charts
Coordinate with the Stakeholder Engagement & KM Specialist to package metrics into governance-ready narratives
Prepare data visualizations optimized for executive audiences (clear, concise, actionable)
Document all data sources, assumptions, and calculation methods for COR transparency
Service Desk Trend Analysis & Training Feedback Loop: Conduct monthly service desk trend analysis identifying: Top 10 recurring issue categories requiring knowledge base articles or training updates, Response and resolution time performance against QASP standards, Ticket volume trends by wing, directorate, and platform, Knowledge gaps indicating curriculum deficiencies, Platform issues requiring vendor escalation or technical advisory engagement
Deliver service desk analysis reports to the Deputy PM within 5 business days of each month close to feed the training feedback loop
Track time from knowledge gap identification to updated training deployment as a mandatory KPI
Measure knowledge base utilization impact on ticket volume reduction over time
Utilization Analytics & Resource Optimization: Analyze token and license utilization patterns to identify: Underutilized allocations suitable for reallocation, High-demand wings requiring additional resource allocation, Cost-sharing opportunities across participating wings, Compliance gaps where users received tokens without completing training
Generate monthly utilization reports for the Token/Resource Administrator showing allocation efficiency and compliance status
Produce cost-per-user and cost-per-wing analytics supporting ACC budget planning
Forecast future resource requirements based on training completion trends and wing expansion plans
Ad Hoc Analysis & Decision Support: Respond to ad hoc data requests from the PM, COR, and functional leads within 2 business days
Conduct root cause analysis when KPIs fall below QASP thresholds, identifying contributing factors and corrective action recommendations
Support RAID log population with data-driven risk assessments and impact quantification
Perform comparative analyses across wings to identify best practices and adoption barriers
Develop predictive models forecasting training completion rates, token demand, and workflow development throughput