Data Analytics Manager

Salesforce • Indianapolis, IN

4d

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role:
The Data Analytics Manager will be a crucial member of a high-performance team, partnering closely with Renewals, Sales Strategy, Finance, Product, and Field Leadership to support strategies that improve retention. This role blends expertise in data analytics, predictive modeling, renewals strategy, and business operations. Success in this role means supporting the development of the Attrition Insight Center of Excellence (CoE), the source of truth for renewals and attrition data at Salesforce.

Sample deliverables range from the strategic to the operational including building scalable attrition insights dashboards, running deep dive analyses, creating and presenting enablement materials and developing detailed analytic models.

Requirements

• 7+ years of business analytics experience
• High level of confidence and comfort in working autonomously without constant supervision (self-starter, strong initiative, fast learner)
• Strong communication skills, both written and verbal
• Degree in a quantitative field or equivalent relevant experience required.
• Proficiency with SQL(Snowflake) and Tableau.
• Experience creating BI dashboards and assets end-to-end; from initial scoping, data wrangling, asset creation and deployment
• Strong presentation skills
• Great teammate able to lead and work effectively at all levels of an organization with the ability to influence others to move toward consensus
• Strong situational analysis, negotiation, and decision-making abilities.
• Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies

Nice To Haves

• Python and/or R a plus
• Use of AI in daily operations

Responsibilities

• Partner with Renewals, Sales Strategy, Finance, Product, and Field Leadership to proactively identify attrition drivers and mitigation strategies
• Collaborate with Data Engineering to enhance data infrastructure and data governance
• Conduct deep dive analyses on attrition leveraging large volumes of datasets using SQL, Tableau, Python, etc.
• Document processes, data sources, metric definitions and enablement materials for diverse stakeholders
• Build and deliver presentations with recommendations to senior executives
• Develop self service reporting through dashboards, toolkits and
• Support automation and enhancement of key processes to improve accuracy, timeliness and scalability of insights delivered

Benefits

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
• The typical base salary range for this position is $123,100 - $186,300 annually.
• The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager