Data and Technology Intern
About The Position
When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. The IT Support & ITSM Intern will support day‑to‑day IT operations while gaining hands‑on experience with enterprise service management practices. This role provides exposure to end‑user support, ITIL‑aligned processes, ticketing systems, and continuous service improvement initiatives. The intern will work closely with IT support engineers, service managers, and business stakeholders to help deliver reliable and efficient technology services. This is an excellent opportunity for a student in IT operations, service management, and cybersecurity‑aware support environments. Duration and Location: This is a summer internship position onsite in the Raleigh, NC office. The internship is expected to start May 18th with a duration of 8 weeks ending July 10th, Monday through Thursday from 8:00 AM - 4:00 PM daily (32 hours per week).
Requirements
- Currently enrolled in a Bachelor's degree program
- Strong organizational and communication skills
- Ability to work independently as well as part of a collaborative team.
- Effective communication and interpersonal skills.
Responsibilities
- Provide Level 1 IT support for end users, and learn how an Technology organization works and learn how to use ServiceNow
- Troubleshooting hardware, software, and connectivity issues
- Supporting laptops, peripherals, mobile devices, and collaboration tools
- Escalate issues appropriately and follow through to resolution
- Assist with device provisioning, onboarding, offboarding, and asset tracking
- Document common issues, resolutions, and how-to guides in the knowledge base
Benefits
- Hands-on experience working on real-world Technology organization.
- Mentorship from C-Suite Leaders and experienced professionals in the field.
- Networking opportunities with industry experts and peers.
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What This Job Offers
Career Level
Intern
