Part-time Data Entry Clerk

R-Dent Dental Laboratory • Bartlett, TN

2d • $15 - $17 • Onsite

About The Position

This position will enter prescriptions for dental prostheses (eg: crowns/bridges, dentures, implants) into our dental lab software, communicate with customers (via phone, email, and text), and provide administrative support for orders entering and exiting the lab.

Requirements

• Previous customer service experience is required.
• Must be at least eighteen years of age and possess a high school diploma or equivalent.
• Must be able to read, analyze, and interpret information (eg prescriptions) and quickly enter accurate information into database as instructed.
• Must be able to meet departmental goals for speed and quality of data entry and handling of phone calls (15-20 cases per hour data entry with under 6% mistakes).
• Must be able to work as a team to tackle workload as soon as possible in a lean-manufacturing type of mindset.
• Must adhere to R-Dent's Core Values, including Teamwork, Easy to Work With, Customer First, Commitment, and Striving for Excellence
• Must be able to stand and/or sit for long periods of time (up to 8 hours per day) as well as reach and bend.

Nice To Haves

• Dental-related knowledge is a plus.

Responsibilities

• Enter prescription information into our dental lab software so our production team can make those dental products (e.g. crowns, bridges, dentures) accurately and timely for customers.
• Communicate with customers when necessary via phone, text, and email about our products; solve customer problems; record notes in our software; and ensure customer retention/satisfaction by adhering to professional call handling techniques.
• Perform other administrative support duties for orders such as photographing, invoicing, boxing, cleaning, and sorting cases.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED