Default Services Operations Specialist I

Huntington National Bank • Columbus, OH

9d • Onsite

About The Position

Description Summary: The Default Services Operations Specialist I provides "Simply the Best" customer service at all times. Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures. We're looking for a self-starter who wants to grow with us!

Requirements

• High School Diploma or GED required
• 1-3 years of work experience in a processing type function.

Nice To Haves

• Knowledge of Microsoft Office Products, and the ability to type a minimum of 35 wpm required.
• Excellent in customer service, highly motivated, focused, and goal oriented
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to multi-task
• PC and internet proficiency

Responsibilities

• Handles assigned daily work queues that consist of collector requests.
• Late Fee waivers
• Repossession Forms
• Payment adjustments
• Payment research
• Processes delinquency extensions/Issues delinquency letters to specific states
• Processes incoming and outgoing mail
• Handles email requests
• Handles auto modification applications
• Refers escalated accounts to manager
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED