Dental Operations Manager

Family HealthCare Network•Fresno, CA

About The Position

The Dental Operations Manager is responsible for managing operational aspects of dental sites, including daily operations, customer service, compliance, billing, business services (health information and referral), support staff and facilities. Provides management to departmental staff. Responsible for performance management of assigned supervisors, and those supervisors’ assigned staff, including recognition, performance evaluations, formal coaching and counseling, and making decisions or recommendations regarding necessary disciplinary actions. Responsible for making recommendations regarding hiring or firing, and the advancement and promotion of assigned supervisors, and those supervisors’ assigned staff, or any other change status of assigned supervisors, and those supervisors’ assigned staff. Demonstrates core leadership behaviors and team one approach. Creates a culture of accountability and excellence Develops and manages an action plan across assigned employee base to support the strategic direction and obtainment of goals of the organization, effectively leading change when necessary. Empowers staff through effective communication and talent building. Delegates appropriate departmental duties and responsibilities to assigned team members while ensuring department performance. Assists with the development of the departmental budget and monitors budget to ensure expenses do not exceed budget. Ensures regulatory compliance for assigned departments, and compliance with all workflows, policies, and procedures. Ensures department employees receive instruction/training that is in compliance with training plan, including on the job training to develop department employees and supervisor. Works with supervisor to ensure necessary remediation is taken. Recommends workflow, policy, and procedure changes based on observations from performance metrics, outcomes, and feedback from supervisor. Ensures department maintains compliance with all employee related reporting and tracking. Responsible for overseeing various functions of department operations are complete. Ensures front registration process is properly completed, including updating demographics, verifying insurance eligibility, and depositing of daily payments. Ensures all clinical quality measures and clinical tracking is completed according to established protocols. Responsible for ensuring compliance of the referral process, radiology dosimetry badges, and Health Information requests and handling, including scanning procedures. Manages departments operations and resources to ensure goals are met. Responsible for coordinating and participating in the Annual Skills Proficiency/Competency tests. Ensures supplies, forms and cash boxes are in compliance with our financial policies and regulations. Accountable for conducting inspections of work areas, sterilization and lab areas to ensure compliance with OSHA, Joint Commission and/or accrediting bodies, regulatory agencies and infection control guidelines. Ensures Health Center Checklist are completed and verifies outstanding issues are addressed. Ensures all clinical logs are maintained including equipment maintenance logs, expiration, and inventory logs. Ensures all required biological monitoring is completed. Ensures internal audits are completed to ensure compliance. Responsible for ensuring efficient patient flow by working through the supervisor to coordinate the front and back office dental services. Ensures staff schedules are prepared to support appropriate coverage. Supports a “culture of excellence” and the “Four Pillars of Excellent Customer Service”. Ensures support staff concerns and patient complaints are addressed. Collaborates with supervisors and Assistant Dental Directors and other departments when needed to resolve patient issues. Verifies patient facilitation among sites is occurring in a coordinated manner to assist patient with their appointment. Performs other duties as assigned.

Requirements

Possesses specific advanced knowledge and skills, including written and verbal communication skills, computational, computer and technical skills, and mathematical knowledge frequently acquired through completion of a Bachelor’s Degree program with a recognized major or comparable experience, and;
Four years of leadership experience or 5 years of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.
Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions and other elements.
Valid CA driver’s license.
Job duties require the employee to effectively communicate, verbally and in writing, their opinions and extrapolations of information they collect and synthesize/analyze.
Responsible for the resolution of conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities or governmental authorities.
Compiles, analyzes and prepares information in an effective written form, including correspondence, reports, articles or other documentation.
Effectively conveys technical information to non-technical audiences.

Responsibilities

Provides management to departmental staff.
Responsible for performance management of assigned supervisors, and those supervisors’ assigned staff, including recognition, performance evaluations, formal coaching and counseling, and making decisions or recommendations regarding necessary disciplinary actions.
Responsible for making recommendations regarding hiring or firing, and the advancement and promotion of assigned supervisors, and those supervisors’ assigned staff, or any other change status of assigned supervisors, and those supervisors’ assigned staff.
Demonstrates core leadership behaviors and team one approach.
Creates a culture of accountability and excellence
Develops and manages an action plan across assigned employee base to support the strategic direction and obtainment of goals of the organization, effectively leading change when necessary.
Empowers staff through effective communication and talent building.
Delegates appropriate departmental duties and responsibilities to assigned team members while ensuring department performance.
Assists with the development of the departmental budget and monitors budget to ensure expenses do not exceed budget.
Ensures regulatory compliance for assigned departments, and compliance with all workflows, policies, and procedures.
Ensures department employees receive instruction/training that is in compliance with training plan, including on the job training to develop department employees and supervisor.
Works with supervisor to ensure necessary remediation is taken.
Recommends workflow, policy, and procedure changes based on observations from performance metrics, outcomes, and feedback from supervisor.
Ensures department maintains compliance with all employee related reporting and tracking.
Responsible for overseeing various functions of department operations are complete.
Ensures front registration process is properly completed, including updating demographics, verifying insurance eligibility, and depositing of daily payments.
Ensures all clinical quality measures and clinical tracking is completed according to established protocols.
Responsible for ensuring compliance of the referral process, radiology dosimetry badges, and Health Information requests and handling, including scanning procedures.
Manages departments operations and resources to ensure goals are met.
Responsible for coordinating and participating in the Annual Skills Proficiency/Competency tests.
Ensures supplies, forms and cash boxes are in compliance with our financial policies and regulations.
Accountable for conducting inspections of work areas, sterilization and lab areas to ensure compliance with OSHA, Joint Commission and/or accrediting bodies, regulatory agencies and infection control guidelines.
Ensures Health Center Checklist are completed and verifies outstanding issues are addressed.
Ensures all clinical logs are maintained including equipment maintenance logs, expiration, and inventory logs.
Ensures all required biological monitoring is completed.
Ensures internal audits are completed to ensure compliance.
Responsible for ensuring efficient patient flow by working through the supervisor to coordinate the front and back office dental services.
Ensures staff schedules are prepared to support appropriate coverage.
Supports a “culture of excellence” and the “Four Pillars of Excellent Customer Service”.
Ensures support staff concerns and patient complaints are addressed.
Collaborates with supervisors and Assistant Dental Directors and other departments when needed to resolve patient issues.
Verifies patient facilitation among sites is occurring in a coordinated manner to assist patient with their appointment.
Performs other duties as assigned.