About The Position
The Department Manager for the Enterprise Technology & Security (ETS) Application Managed Service (Run) team leads and directs teams responsible for ensuring expected value from outsourced application management services. This role manages a team overseeing application service delivery through the Managed Services Provider. The Department Manager ensures services are delivered according to agreements, service levels are maintained and improved, vendor relationships remain strong, and day to day service issues are minimized. The role is also accountable for overall service quality and for ensuring Con Edison receives optimal business value from ETS services. In addition, the Department Manager oversees Service Delivery Managers, conducts performance reviews, monitors service levels, and develops or updates SLAs and metrics. The position leads planning and forecasting for outsourced service consumption and quality. This role will be the primary point of contact for evaluating, selecting, and onboarding new Managed Services Providers for Application Management Services, including leading bidder evaluations, documenting recommendations and socializing to Executive leadership, and managing vendor transitions. The manager works closely with ETS leadership, ITIL process owners, architects, and the Vendor Management Office to ensure services align with Con Edison strategies, policies, and standards throughout the full-service lifecycle. This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.
Responsibilities
- Leads and directs teams responsible for ensuring expected value from outsourced application management services
- Manages a team overseeing application service delivery through the Managed Services Provider
- Ensures services are delivered according to agreements
- Ensures service levels are maintained and improved
- Maintains strong vendor relationships
- Minimizes day to day service issues
- Accountable for overall service quality
- Ensures Con Edison receives optimal business value from ETS services
- Oversees Service Delivery Managers
- Conducts performance reviews
- Monitors service levels
- Develops or updates SLAs and metrics
- Leads planning and forecasting for outsourced service consumption and quality
- Primary point of contact for evaluating, selecting, and onboarding new Managed Services Providers for Application Management Services
- Leads bidder evaluations
- Documents recommendations and socializing to Executive leadership
- Manages vendor transitions
- Works closely with ETS leadership, ITIL process owners, architects, and the Vendor Management Office to ensure services align with Con Edison strategies, policies, and standards throughout the full-service lifecycle
Benefits
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
