Deposit Services Specialist I

Space Coast Credit Union

2d • $18 - $19 • Hybrid

About The Position

At Space Coast Credit Union (SCCU), our members are at the heart of everything
we do. Since 1951, we’ve been committed to delivering financial services founded
on integrity and a people-first philosophy.

As a Deposit Service Specialist I in our Baytree Headquarters you’ll play a
vital role by providing exceptional service to both external Members and
internal Team Members.

In addition, you will manage routine inquiries, review and complete Member
requests accurately, and ensure compliance with regulatory requirements.

Requirements

• 1-3 years customer service experience required.
• Financial operations or financial account servicing experience preferred.
• High school diploma or equivalent required.

Nice To Haves

• Financial operations or financial account servicing experience preferred.

Responsibilities

• Review and complete account research and maintenance requests.
• Research and complete Verification of Deposit (VOD) requests from Members and outside companies.
• Review daily report of Safe Deposit, sends corresponding letters, and informs branches of drill notices when necessary.
• Aids with questions and concerns involving deposit accounts and membership documents in the phone queue and making outbound phone calls when required.
• Perform quality control review of new membership eligibility and serve as the Membership Officer on behalf of the credit union.
• Respond promptly and professionally to Member inquiries. Resolve basic issues or escalate complex cases to senior Team Members as needed.

Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED