Deposit Support Specialist II

Saco & Biddeford Savings Institution•Saco, ME

11h

About The Position

The Deposit Support Specialist II provides advanced operational support for the Bank’s deposit and retirement products. This role serves as a subject matter expert within the Deposit Support team, handling complex transactions, escalated issues, reporting responsibilities, and regulatory-sensitive processes. The Specialist II works independently on higher-risk and exception-based items, supports audit and compliance initiatives, and assists the Team Lead with workflow coordination and technical guidance. This position plays a key role in maintaining operational integrity, regulatory compliance, and service excellence across the Bank. Advanced Deposit Operations & Quality Control: Perform complex quality control reviews of new accounts, account maintenance, closures, and retirement transactions. Review and resolve escalated documentation deficiencies, account discrepancies, and system exceptions. Monitor and ensure timely resolution of outstanding operational issues that may impact compliance reviews or customer experience. Perform advanced system maintenance within the core banking system. Validate deposit rate changes across core, teller, and digital platforms, ensuring accuracy and consistency. Support administration of programs such as IntraFi and QwickRate, including setup validation, maintenance, quality control, and exception resolution. Assist with Social Security verification requests and other third-party inquiries requiring enhanced review. Retirement Products Support: Support IRA and HSA operational processing, including contributions, distributions, transfers, rollovers, corrections, and withholding maintenance. Review retirement-related transactions for accuracy and regulatory compliance prior to final oversight by the Team Lead. Assist with preparation and validation of annual and semi-annual retirement reporting and customer mailings (e.g., 1099-R, 5498, 1099-SA, 5498-SA). Maintain working knowledge of retirement regulations to ensure proper documentation and processing standards. Reporting, Data Management & System Expertise: Create, validate, and maintain operational and management reports using Cognos and other reporting tools. Develop and maintain advanced Excel spreadsheets and tracking logs to support department efficiency and reporting accuracy. Analyze deposit data to identify trends, recurring errors, or process improvement opportunities. Participate in system upgrades, testing, and release validation as part of the Bank’s internal test team. Serve as a resource for core system functionality, including Jack Henry platforms (Silverlake, OnBoard, Synergy, 4Sight). Compliance, Risk & Audit Support: Maintain strong working knowledge of applicable federal and state deposit regulations, including BSA-related requirements. Support internal audits, regulatory exams, and internal reviews by gathering documentation, performing research, and responding to requests as assigned. Identify potential compliance or operational risks and escalate concerns to the Team Lead. Assist in maintaining accurate procedures, checklists, and documentation to ensure audit readiness. Branch & Team Support: Serve as an escalation resource for branch personnel regarding complex consumer and business deposit accounts, IRAs, HSAs, and exception processing. Provide operational guidance and technical support to internal departments and branch staff. Assist in developing and delivering branch training related to deposit operations, IRA and HSA processing, and operational procedures. Support new product rollouts or procedural updates through branch communication and training reinforcement. Assist with training and cross-training of Deposit Support Specialist I team members. Support daily workflow coordination in partnership with the Team Lead. Respond promptly to department inquiries via phone and ticketing systems. Process Improvement & Operational Efficiency: Identify workflow inefficiencies and recommend practical process improvements. Assist in implementing procedural updates and system enhancements. Contribute to daily, monthly, quarterly, and annual operational checklists and reporting requirements. Support continuous improvement efforts aligned with the Bank’s operational goals. Professional Conduct & Collaboration: Deliver courteous, professional, and timely service to internal and external stakeholders. Demonstrate sound judgment and accountability when handling complex or sensitive matters. Collaborate effectively with all other departments within the Bank. Attend required meetings and training sessions. Demonstrate adaptability during periods of operational change or increased workload. Performance Expectations: Demonstrate advanced knowledge of deposit and retirement operations. Maintain high accuracy standards in complex transaction review and reporting. Serve as a dependable escalation point and technical resource within the department. Demonstrate confidence and professionalism when providing operational training and guidance to branch staff. Support regulatory compliance and audit readiness initiatives. Exhibit initiative, strong analytical ability, and attention to detail. Contribute positively to a collaborative, team-oriented work environment. Other Duties: Perform additional duties or special projects as assigned.

Requirements

High school diploma or equivalent required.
3–5 years of retail banking, deposit operations, or related banking experience required.
Advanced knowledge of deposit operations and related regulatory requirements.
Strong analytical and problem-solving skills.
Advanced proficiency in Microsoft Office (Excel required; ability to build and maintain complex spreadsheets).
Strong working knowledge of core banking systems; Jack Henry experience preferred.
Ability to manage escalated issues independently and exercise sound judgment.
Strong written, verbal, and interpersonal communication skills.
Ability to manage multiple priorities and meet deadlines with minimal supervision.
Ability to support team members.
Ability to travel to all Bank locations as needed.
Commitment to continuous learning and professional development.

Nice To Haves

Associate’s degree or higher preferred.
Direct experience with deposit support or retirement account processing preferred.
Working knowledge of IRA and HSA operational processing and reporting.
Experience with Cognos or similar reporting tools preferred.

Responsibilities

Perform complex quality control reviews of new accounts, account maintenance, closures, and retirement transactions.
Review and resolve escalated documentation deficiencies, account discrepancies, and system exceptions.
Monitor and ensure timely resolution of outstanding operational issues that may impact compliance reviews or customer experience.
Perform advanced system maintenance within the core banking system.
Validate deposit rate changes across core, teller, and digital platforms, ensuring accuracy and consistency.
Support administration of programs such as IntraFi and QwickRate, including setup validation, maintenance, quality control, and exception resolution.
Assist with Social Security verification requests and other third-party inquiries requiring enhanced review.
Support IRA and HSA operational processing, including contributions, distributions, transfers, rollovers, corrections, and withholding maintenance.
Review retirement-related transactions for accuracy and regulatory compliance prior to final oversight by the Team Lead.
Assist with preparation and validation of annual and semi-annual retirement reporting and customer mailings (e.g., 1099-R, 5498, 1099-SA, 5498-SA).
Maintain working knowledge of retirement regulations to ensure proper documentation and processing standards.
Create, validate, and maintain operational and management reports using Cognos and other reporting tools.
Develop and maintain advanced Excel spreadsheets and tracking logs to support department efficiency and reporting accuracy.
Analyze deposit data to identify trends, recurring errors, or process improvement opportunities.
Participate in system upgrades, testing, and release validation as part of the Bank’s internal test team.
Serve as a resource for core system functionality, including Jack Henry platforms (Silverlake, OnBoard, Synergy, 4Sight).
Maintain strong working knowledge of applicable federal and state deposit regulations, including BSA-related requirements.
Support internal audits, regulatory exams, and internal reviews by gathering documentation, performing research, and responding to requests as assigned.
Identify potential compliance or operational risks and escalate concerns to the Team Lead.
Assist in maintaining accurate procedures, checklists, and documentation to ensure audit readiness.
Serve as an escalation resource for branch personnel regarding complex consumer and business deposit accounts, IRAs, HSAs, and exception processing.
Provide operational guidance and technical support to internal departments and branch staff.
Assist in developing and delivering branch training related to deposit operations, IRA and HSA processing, and operational procedures.
Support new product rollouts or procedural updates through branch communication and training reinforcement.
Assist with training and cross-training of Deposit Support Specialist I team members.
Support daily workflow coordination in partnership with the Team Lead.
Respond promptly to department inquiries via phone and ticketing systems.
Identify workflow inefficiencies and recommend practical process improvements.
Assist in implementing procedural updates and system enhancements.
Contribute to daily, monthly, quarterly, and annual operational checklists and reporting requirements.
Support continuous improvement efforts aligned with the Bank’s operational goals.
Deliver courteous, professional, and timely service to internal and external stakeholders.
Demonstrate sound judgment and accountability when handling complex or sensitive matters.
Collaborate effectively with all other departments within the Bank.
Attend required meetings and training sessions.
Demonstrate adaptability during periods of operational change or increased workload.
Demonstrate advanced knowledge of deposit and retirement operations.
Maintain high accuracy standards in complex transaction review and reporting.
Serve as a dependable escalation point and technical resource within the department.
Demonstrate confidence and professionalism when providing operational training and guidance to branch staff.
Support regulatory compliance and audit readiness initiatives.
Exhibit initiative, strong analytical ability, and attention to detail.
Contribute positively to a collaborative, team-oriented work environment.
Perform additional duties or special projects as assigned.