Designer I (Mid-Level) – Investment Services Company (ISCO) Digital and Design Team

USAA • Chesapeake, VA

2d • $85,040 - $162,550 • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are currently seeking a Designer I (Mid-Level) to join the ISCO Digital and Design Team. This designer will be partnering with the Digital technical product managers and cross-functional team members for USAA’s investment advisory business, to research, design, test and design UIs for investment-pages. The Designer 1 will be responsible for leveraging USAA’s Reveille design system to design the pages within her/his portfolio. In addition, this Designer 1 will be responsible for managing the Design Processes for the ISCO portfolio, including submitting the designs across the ISCO portfolio for Foundation Review and helping the rest of the team track status of progress. This role contributes within high-performing, cross-organizational teams by applying working knowledge and experience in the practice of human-centered design. Assists in the research, ideation, concepting, prototyping, testing, and delivery activities for moderately complex Member and Employee experiences in a data-informed, agile environment. Demonstrates the value of design as a strategic partner by working to craft, iterate, and deliver solutions that align with member needs. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Plano, TX; Chesapeake, VA. or Tampa, FL campus. Relocation assistance is not available for this position.

Requirements

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 8 years of relevant experience without bachelor’s degree)
• 4 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.
• Demonstrated experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.
• A portfolio that demonstrates working experience designing digital experiences for mobile and web-based applications.
• Facilitation, collaboration and consensus-building skills, with experience presenting to cross-functional teams.
• Demonstrated ability to work fluently in standard applications, including industry standard design, prototyping, and collaboration software and Microsoft Office Suite.
• Demonstrated working understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.
• Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)
• Strong written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.
• Highly motivated, engaging and able to work effectively within a team environment, always delivering results on time.

Nice To Haves

• US military experience through military service or a military spouse/domestic partner
• Direct hands-on design experience specifically in the Investments, Planning, Brokerage and/or Banking design experiences.
• Preferred banking and investments UX/UI experience.
• Direct experience with Reveille system (RDS).
• Areas of expertise to include UX/UI designing, User engagement and management, Prototyping, testing and research, visual interface, cross-functional collaboration.

Responsibilities

• Supports design team in defining business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects.
• Assists in the facilitation of cross-functional human-centered design sessions and group discussions to drive shared understanding and provide design solutions.
• Collaborates with team members to deconstruct moderately complex problems into a clear and achievable workstream with support and direction for decision making.
• Navigates all parts of their workstream from discovery to implementation through the development of research deliverables, design artifacts, and prototypes.
• Participates in the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.
• Works mostly self-directed to create end-to-end member experiences and documentation of work by leveraging proficiency in interaction design, visual design, and/or content design.
• Consistently and effectively presents work, articulates dependencies and communicates a clear rationale for decisions.
• Demonstrates a working understanding of human-centered and service design principles and can leverage relevant methods to solve discrete design problems.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level