Designer Lead – Investment Services Company (ISCO) Digital and Design Team

USAA • San Antonio, TX

17h • Hybrid

About The Position

We are currently seeking a Designer Lead to join the ISCO Digital and Design Team. This designer will be partnering with the Digital technical product managers and cross-functional team members for USAA’s investment advisory business, to research, design, test and firm up UI/UX solutions to enable the design and development of best-in-class member-experiences for investments. The Lead will have his/her own portfolio of work, directly responsible for leveraging USAA’s Reveille design system to adhere to all the Digital and Design Governance standards and will move with speed towards execution. The Design Lead will also be responsible for working across the ISCO design portfolio of work to help coach and guide the other design team members in areas of USAA design principles, design research, translating member-experience-journeys into design elements, Reveille standards etc. In addition, this ISCO Design Lead will also be the primary touchpoint of ISCO design team with the USAA Association, and responsible for bringing to the ISCO Design team any changes in Design systems or processes happening at the Association level in order to ensure that ISCO Design stays completely in sync with the Association. This role leads high-performing, cross-organizational teams by applying expert knowledge and experience in the practice of human-centered design. Synthesizes the work of multi-disciplinary teams to deliver a unified design vision for complex Member and Employee experiences in a data-informed, agile environment. Demonstrates the value of design by building trust-based relationships that drive the alignment of stakeholders across projects, teams, and functions. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Plano, TX; Chesapeake, VA. or Tampa, FL campus . Relocation assistance is not available for this position.

Requirements

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years of relevant experience without bachelor’s degree)
• 8 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.
• Subject matter expertise designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.
• Mastery of product design, user interface and interaction design, visual design, storytelling, and prototyping
• A portfolio that demonstrates subject matter expertise designing digital experiences for mobile and web-based applications.
• Expert facilitation, collaboration and consensus-building skills, with extensive experience driving strategic alignment for cross-functional teams and Senior/Executive leaders.
• Subject matter expert skills in standard applications, including industry standard design, prototyping, and collaboration software and Microsoft Office Suite.
• Demonstrated expert understanding of new technologies and industry best practices while experimenting to create new and innovative patterns.
• Demonstrated expertise designing user interfaces for web and mobile applications (iOS, Android, etc.).
• Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.
• Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable workstream requiring limited support and direction for decision making.
• Highly organized, with the ability to work on multiple projects/tasks at once while leading a diverse group of employees.

Nice To Haves

• US military experience through military service or a military spouse/domestic partner
• Direct hands-on design experience specifically in the Investments, Planning, Brokerage and/or Banking design experiences.
• Preferred banking and investments UX/UI experience.
• Direct experience with Reveille system (RDS).
• Areas of expertise to include UX/UI designing, User engagement and management, Prototyping, testing and research, visual interface, cross-functional collaboration.
• Preferred knowledge of USAA Reveille Design system and/or deep knowledge of Investment/brokerage digital solutions

Responsibilities

• Acts as a strategic partner to business and technology stakeholders to identify business problems and technical constraints, present strategic ideas, and demonstrate a solution's potential success for highly complex cross-organizational projects.
• Lead facilitates a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes.
• Manages multiple workstreams from discovery to implementation, expertly balancing efforts, priorities, and partnerships for each.
• Leads the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.
• Leads the design team through the execution of holistic member experiences leveraging expert knowledge of interaction design, visual design, and/or content design.
• Applies design expertise and articulates ideas and solutions using a range of storytelling techniques to consistently and effectively inspire and compel audiences to align on direction.
• Mentors developing designers across the Design Community.
• Provides constructive day-to-day feedback and guidance to team members, while helping to frame long-term areas of growth that support their individual goals.
• Applies an expert understanding of human-centered and service design practices and can influence how these methods are practiced at USAA.
• Stays abreast of current digital and mobile technology trends, in the area of application architecture with best practices within the digital development ecosystem.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees