Desktop Engineer I

CUC Corporate Brand • Dover, DE

1d

About The Position

The Desktop Engineer role will manage and enhance the desktop engineering environment, ensuring excellent user experience and alignment with industry best practices. This role will support large-scale projects, such as operating system upgrades, endpoint management for 1,500+ laptop/desktop devices and 1500+ mobile devices, while ensuring CIS compliance, asset integration, and effective patch management. This role will be responsible for proper inventory management, as well as configuration and shipment of all endpoints to end users. Additionally, this role will collaborate with Information Systems teams, provide mentorship, and apply cloud-based solutions to drive secure and efficient desktop operations.

Requirements

• High school diploma, Preferred: Bachelor’s degree in Computer Science
• Three (3) years of relevant experience in:
• Working with Microsoft Autopilot, SCCM, Inventory control
• Vendor relations and support
• CIS Level 1 benchmark for Microsoft Windows Desktop
• Mobile device management platforms (cloud based and on-prem)
• Microsoft client device Operating Systems (Windows 10, 11, MacOS)
• Troubleshooting Tier 2 and Tier 3 desktop challenges in the enterprise.
• Regular driver’s license
• Excellent troubleshooting skills.
• Strong verbal, written communication; and documentation skills, and interpretation of unclear instructions or information.
• Proficient in public speaking and the ability to tactfully deliver accurate and understandable counsel in response to inquiries or complaints
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent interpersonal and customer service skills.
• Ability to establish and maintain effective working relationships.
• Ability to express oneself clearly and concisely, orally or in writing.
• Ability to analyze data, exercise good judgment, prepare reports, and maintain supporting records.
• Ability to manage multiple, complex issues and prioritize project concurrently.
• Ability to stylistically adapt communication (oral and written) based in the audience.
• Ability to work independently as well as in a diverse work environment, multi-task, strong organizational and prioritization skills.
• Ability to seek efficiencies in all areas to create overall process improvement.

Nice To Haves

• Microsoft certifications a plus

Responsibilities

• Ensures proper inventory control and configures (images) all endpoints being assigned to users through tools such as Microsoft Autopilot.
• Reviews and improves the desktop engineering environment to align with industry best practices.
• Assist in configuration and leverages platforms such as Microsoft Intune, SCCM, Windows Autopilot, and Active Directory Group Policies.
• Leverages Microsoft Intune, SCCM, and other endpoint management systems with ServiceNow to enhance asset management (hardware and software).
• Provides key support for operating system upgrades, affecting 1,500+ devices and achieving CIS Level 1 compliance.
• Manages the proper controls, compliance reporting, and oversight of 1,500+ corporate mobile devices.
• Ensures effective endpoint patching, vulnerability management, and compliance reporting, while recommending improvements to patch management processes.
• Develop secure desktop images, lead software decisions, create software packages, and manage deployment for 1,500+ devices and users.
• Manages application deployment, packaging, and upgrades to users.
• Develop and leverage scripting when required.
• Troubleshoots and resolves incidents and problems independently and collaboratively.
• Creates and maintains operational and support documentation for the client and server environment.
• Microsoft Intune, System Center Configuration Manager (SCCM), and Windows Autopilot, Microsoft Entra ID (Azure AD), and general patching knowledge.

Benefits

• Flexible work arrangement
• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life.
• Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED