Desktop Support Analyst

TEKsystems•Ramsey, MN

1d•$22 - $28•Onsite

About The Position

• Address assigned issues using problem solving skills. • Escalate and work with Sr Support Specialists on tasks requiring advanced technical skills • Strong teamwork skills to collaborate effectively with other team members. • Work with leadership to understand the needs of the IT Support customer base. • Work with IT leadership and peers to understand IT Support processes and procedures. • Troubleshoot hardware, software, network, and operating system issues. • Take ownership of assigned issues to ensure timely resolution according to SLA. • Analyze, diagnose, and resolve end-user problems. • Provide remote support for systems and applications using standard client tools. • Expedite issue resolution by coordinating with team members and management. • Accurately document details of issues, troubleshooting, and resolutions. • Develop and submit knowledge base articles for review and approval. • Provide on-call support during non-business hours when needed. • Other IT Support and project tasks as assigned

Requirements

1+ years supporting Windows and iOS environments in large enterprises
knowledge of Windows 10/11, Office 365, iOS, device management.
knowledge of SCCM, Azure AD, Active Directory, O365
Working knowledge of disk imaging including PXE booting devices using SCCM.
knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
Experience supporting the deployment and changes of networking infrastructure.
Maintain accurate inventory of IT assets.
Ability to manage customer relationships with poise and professionalism.
Strong problem solving and advanced troubleshooting skills.
Excellent written and verbal communication abilities.
Detail-oriented with strong documentation skills.
Strong desire to continuously expand your technical knowledge.
Experience working with ticket management systems (Fresh Service experience a plus).
Ability to meet physical demands of role

Responsibilities

Address assigned issues using problem solving skills.
Escalate and work with Sr Support Specialists on tasks requiring advanced technical skills
Strong teamwork skills to collaborate effectively with other team members.
Work with leadership to understand the needs of the IT Support customer base.
Work with IT leadership and peers to understand IT Support processes and procedures.
Troubleshoot hardware, software, network, and operating system issues.
Take ownership of assigned issues to ensure timely resolution according to SLA.
Analyze, diagnose, and resolve end-user problems.
Provide remote support for systems and applications using standard client tools.
Expedite issue resolution by coordinating with team members and management.
Accurately document details of issues, troubleshooting, and resolutions.
Develop and submit knowledge base articles for review and approval.
Provide on-call support during non-business hours when needed.
Other IT Support and project tasks as assigned