Desktop Support Analyst

TEKsystems•Berwyn, IL

3d•$20 - $25•Hybrid

About The Position

Provide onsite and remote technical support for employees, new hires, and contractors. You’ll troubleshoot desktops/laptops, mobile devices, peripherals, and Microsoft applications, while delivering strong customer service and maintaining accurate ticket and asset records.

Requirements

Desktop / site support experience in a corporate environment (hardware, software, peripherals).
Comfortable supporting Microsoft tools (Windows + Microsoft applications).
Strong customer service skills: patient, clear communicator, professional demeanor.
Experience working from a ticket queue and documenting work consistently.
Ability to work fully onsite

Nice To Haves

Experience supporting video conferencing and conference room AV setups.
Familiarity with patching processes and basic endpoint maintenance.
Inventory/asset handling experience (tracking, issuing, shipping/receiving).
Basic directory/access tasks (e.g., password resets, access requests).

Responsibilities

Resolve hardware/software issues for PCs, mobile devices, and peripherals (printers, scanners, monitors, docks).
Support Microsoft products and internal/external applications; assist with upgrades and routine desktop maintenance.
Provide meeting room and collaboration support (room scheduling, video conferencing, conference room/training room equipment).
Respond to tickets and requests via phone, chat, and email; keep users updated and document fixes in the ticketing system.
Build/configure workstations and install software per service requests; support patch compliance for PCs.
Handle new hire setups: coordinate equipment, configure devices, and assist with onboarding/orientation from a technology standpoint.
Maintain inventory and equipment tracking (receiving, surplus, staging, issuing/returning); work with third-party vendors when needed.