Desktop Support Analyst (Part-Time / Contract)

SnapLogic • San Mateo, CA

5d • $25 - $30 • Onsite

About The Position

The Desktop Support Analyst is a key member of the Snaplogic IT team, providing essential day-to-day technical assistance to our end-users on-site at our HQ office in San Mateo, CA. This is an entry-level, part-time contract position (approximately 20 hours per week) focused on managing the IT ticket queue and ensuring our team has the functional hardware and software they need to succeed. You will work under the guidance of the IT team to resolve hardware and software issues and assist with office-wide technical needs.

Requirements

• Education/Experience: Bachelor’s degree or equivalent experience; entry-level candidates with a strong interest in an IT career are encouraged to apply.
• OS Knowledge: Foundational knowledge of Mac OS X and Windows 11.
• Hardware Basics: Familiarity with desktop and laptop hardware, as well as common peripherals like printers and monitors.
• Software Skills: Experience using Google Workspace / Google Apps for Business is a must. JAMF (Mac) and MS Intune (Windows).
• Technical Awareness: Basic understanding of TCP/IP networking and PoE devices.
• Communication: Strong oral and written communication skills with a focus on providing excellent customer service.
• Teamwork: Ability to work well within a team environment and follow directions independently.
• Physical Requirement: Ability to manage shipments and move equipment up to 50 lbs.

Responsibilities

• End-User Support: Provide on-site and remote support in a mixed-OS environment, primarily focused on Mac (80%) and Windows (20%) systems.
• Ticket Management: Monitor and route IT tickets in the queue, owning Tier-1 tickets. This includes resolving basic hardware and software issues encountered by users.
• Hardware Setup: Build and image new laptops and peripherals, replacing or upgrading legacy hardware as directed.
• Logistics & Inventory: Manage the shipping and receiving of IT hardware (using FedEx) and maintain an accurate inventory of laptops and equipment.
• Meeting Support: Assist with the setup and support of company All Hands and department-level web conferencing meetings.
• Office Collaboration: Provide hands-on support to the People Team and Front Office Manager, including shared facilities projects and ad-hoc tasks.
• Documentation: Assist in documenting support processes and basic troubleshooting procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level