Desktop Support Analyst- Part Time, Temporary

Clearview Federal Credit Union•Moon Township, PA

7d•Onsite

About The Position

Provide and maintain a high degree of uninterrupted computer system access to Clearview employees by supporting their client hardware and application software requirements; configure, deploy, and maintain functional and secure system access devices. WORKING HOURS Monday–Friday coverage runs from 6:45 a.m. to 7:15 p.m., with Saturday coverage from 8:45 a.m. to 2:15 p.m. Hours may shift based on operational needs. This is a part‑time position, and we are seeking someone available for approximately 20–24 hours per week. Shifts are flexible, and we’re happy to work with the selected candidate to create a schedule that fits their availability. The role is onsite in our Moon Township location.

Requirements

Enrollment in an accredited institution or equivalent experience required.
0–2 years of experience in desktop support, help desk, or technical support roles
Foundational knowledge of Windows desktop operating systems and Microsoft Office applications
Basic understanding of computer hardware components and peripheral devices
Basic networking knowledge (IP addressing, connectivity troubleshooting)
Strong customer service orientation and professional phone presence
Strong analytical and problem-solving skills
Ability to follow documented procedures and escalate when appropriate.
Ability to work independently and within a team environment.

Nice To Haves

Familiarity with remote support tools
Exposure to Active Directory and basic account administration
Experience working within a ticketing system.

Responsibilities

Serve as the first point of contact for incoming Service Desk phone calls.
Log, categorize, prioritize, and document incidents and service requests in the ticketing system.
Provide remote troubleshooting and resolution for client hardware, software, and access-related issues.
Perform password resets, account unlocks, and basic user access support under established procedures.
Assist users with Microsoft Office applications, email, VPN connectivity, and standard business applications.
Support remote configuration and troubleshooting of workstations, laptops, printers, mobile devices, phones, and related peripherals.
Escalate complex issues to Desktop Support Analyst I or senior IT staff when resolution exceeds defined scope.
Maintain consistent communication with end users regarding ticket status and resolution timelines.
Consistently demonstrate Clearview’s Vision, Mission, and Values.
Manage other duties as assigned.
Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success.