Desktop Support Engineer

Sentinel • Waukegan, IL

4d • $45,000 - $60,000 • Onsite

About The Position

Sentinel is seeking a Desktop Support Engineer to join our team and provide on-site technical assistance to our customer. The ideal candidate will have experience troubleshooting and repairing desktops and laptops, performing software re-imaging, and ensuring systems are fully functional and secure. We are looking for someone who delivers exceptional customer service, works collaboratively within a team, and maintains a professional presence at client location. This is a full-time, on-site position based at our client site in Waukegan, IL.

Requirements

• 1-3 years of experience in similar role
• Experience troubleshooting and repairing desktop and laptop hardware
• Experience with re-imaging software a must, SCCM experience preferred
• Excellent communication skills
• Ability to lift 50 pounds and to stand for a long period of time
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude
• We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Nice To Haves

• A+ Certification preferred
• SCCM experience preferred

Responsibilities

• troubleshooting and repairing desktops and laptops
• performing software re-imaging
• ensuring systems are fully functional and secure
• delivering exceptional customer service
• working collaboratively within a team
• maintaining a professional presence at client location

Benefits

• Medical
• Dental
• Vision
• 401K
• 529
• Life Insurance
• Income Protection Short and Long-Term Disability
• Medical and Child/Elder Care
• Flexible Spending Account Plans
• Family Planning Benefits
• Financial Education
• Identity Theft Protection and Assistance
• Legal Services
• Employee Assistance Program
• Two weeks’ vacation
• additional paid time-off for Personal and Sick
• certification and hands-on training
• employee discount for product services and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed