Desktop Support Engineer
Old Mission•Chicago, IL
5d•$80,000 - $90,000
About The Position
Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which includes keeping desktops running, users productive, and systems secure. This is a great opportunity for someone early in their career who takes ownership and wants to grow in a fast-paced financial services environment.
Requirements
- 1–2 years of desktop support experience
- Hands-on experience with Windows 11 and Microsoft 365
- Familiarity with Intune or similar endpoint management tools
- Experience supporting remote users and VPN troubleshooting
- Basic networking knowledge (DNS, DHCP, TCP/IP)
- Strong communicator with good organizational skills and a team-first attitude
- Ability to work Monday-Friday, 12pm-8pm shift
Nice To Haves
- Bachelor's degree in a related field preferred
Responsibilities
- Maintain and support the Windows and Linux desktop environment across global offices
- Deploy and manage endpoints using Microsoft Intune
- Manage user accounts, groups, and access in Active Directory and Entra ID
- Support Microsoft 365 applications (Exchange Online, Teams, SharePoint, Office suite)
- Keep desktops current with patches and security updates
- Execute physical desk moves, hardware setup, and equipment reconfiguration as staff and seating arrangements change
- Monitor service desk ticket queues to ensure timely response
- Provide basic network, phone, and video conferencing support
- Proactively identify recurring support issues and recommend process, documentation, or system improvements
- Occasional weekend support will be required for upgrades, data center work, or emergencies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
