Desktop Support Representative

PCL Construction•Houston, TX

15d

About The Position

The future you want is within reach. Let’s build it together. At PCL Construction Enterprises, Inc., part of the PCL Family of Companies (PCL), we don’t just build projects—we build opportunities, careers and communities. We are 100% employee-owned, every employee has a stake in our success, and that shared commitment drives how we work, grow and lead in the construction industry. We’re a team of builders who care deeply about what we create and who we build it with. That includes you. We are not only investing in what’s next in construction, we are investing in what’s next for your career. Here's how a Desktop Support Representative for PCL Construction Enterprises, Inc. within our Solar District contributes to our team:Responsibilities Resolves user-reported problems using available tools and following procedures and policies for handling support cases. Actively seeks out issues, problems, and opportunities, and creates solutions. District jobsite setup and turndown, including remote support. Creates and delivers technical training and other knowledge resources. Administers and monitors district office and construction site server resources and technology solutions to ensure optimal operation, and responds to issues. Accurate and timely logging of problems, and resolutions to problems, in problem-management database. Proactively assists other team members with technical issues. Solicits feedback from operational project teams to identify innovations, challenges, and issues. Provides implementation support on corporate and regional initiatives. Position involves up to 25% travel within the U.S

Requirements

High school diploma or equivalent required.
Bachelor’s or Associate’s degree in computer technology or a related discipline.
Effective verbal and written communication skills, with the ability to communicate complex ideas and concepts clearly and concisely.
Basic problem-solving and troubleshooting skills.
Organizational and time management skills, with the ability to multitask and prioritize own work.
Results-oriented and able to meet deadlines.
Ability to establish and maintain effective stakeholder relationships.

Nice To Haves

Co-op/internship or relevant experience preferred.
Knowledge of change management methodologies an asset.

Responsibilities

Resolves user-reported problems using available tools and following procedures and policies for handling support cases.
Actively seeks out issues, problems, and opportunities, and creates solutions.
District jobsite setup and turndown, including remote support.
Creates and delivers technical training and other knowledge resources.
Administers and monitors district office and construction site server resources and technology solutions to ensure optimal operation, and responds to issues.
Accurate and timely logging of problems, and resolutions to problems, in problem-management database.
Proactively assists other team members with technical issues.
Solicits feedback from operational project teams to identify innovations, challenges, and issues.
Provides implementation support on corporate and regional initiatives.
Position involves up to 25% travel within the U.S

Benefits

Employee ownership opportunities that build long-term value
Annual discretionary performance bonuses
401(k) with company match
Industry-leading medical, dental and vision benefits
Prescription drug coverage and telemedicine services
Life, AD&D and disability insurance
Paid parental leave and family care support
HSA or FSA for healthcare, dependent care and transportation
Mental health and wellness support, including Employee Assistance Programs
Career growth pathways, leadership development and mentorship programs
Access to world-class training through PCL’s College of Construction and professional development courses
Ongoing opportunities to learn new skills, explore different roles and grow your career across sectors and regions